Service Consultant

7 days ago

Parramatta, New South Wales, Australia CBHS Health Fund Limited Full time

Service Consultant – Hybrid

About us

CBHS is a private health fund with a selective membership base located in Parramatta.  We are currently looking for people who are just as enthusiastic and passionate about customer service as we are, to join Member Services team

Our Member Services contact centre services our Domestic and International member base and is open from 8am til 7pm Monday to Friday.  The contact centre operates a number of shifts within this span and we are currently looking for people who are interested in full time opportunities.

Full time in office training for 6 weeks followed by in office period of support for up to three months working nominated hours.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 3 days of remote work and 2 days of in-office collaboration.

We offer our staff discounted health insurance, competitive remuneration and bonuses, training & development opportunities, a supportive culture and a great team-based environment.

About the role

Our Member Services Consultants play an essential role within our organisation, providing support to our existing and new members via telephone, chat and email. You will be the first point of contact with our members, providing them with the support and guidance they need, when they need it most.

This rewarding role involves:

  • Providing accurate information efficiently in relation to their private health insurance
  • Delivering exceptional member experiences through quality interactions, empathy and expertise
  • Assisting our international and domestic members to navigate the Australian health system, guiding them to appropriate external partners, dealing with membership changes and maintenance of our membership database.
  • Making outbound calls as required
  • Objection handling and problem solving to ensure satisfactory resolutions for members Maximising international member satisfaction through empathy, high service levels and support.
  • Teamwork - join an established, caring, experienced and supportive team.

About you

To be considered for this role, you need:

  • Private Health Insurance experience would be ideal
  • excellent customer service experience a desire to assist people via multiple channels
  • superior verbal and written communication and interpersonal skills;
  • previous experience working towards targets/KPIs;
  • Ability to manage multiple computer systems and applications
  • a positive attitude and strong work ethic;
  • an eye for detail and strong administration skills
  • Adaptability and flexibility to thrive in a fast paced environment
  • Ability to problem solve and a solution focused approach
  • availability between 8am and 7pm.

In return you'll get:

·       Hybrid working arrangements (minimum 2 days in the office once training is completed)

  • 5 weeks Annual Leave
  • Access to our EAP and Active Living Programs
  • Discounted Health Insurance
  • Reward & Recognition Programs
  • A supportive team environment

If this opportunity sounds like you, please apply now  We look forward to hearing from you.

During the selection process, candidates will be required to undergo additional background checks including verification of experience and qualifications in determining their suitability for the role. Successful candidates will also need to agree to undergo a National Police Check

Please note, while we give careful consideration to all applications received, only shortlisted candidates will be contacted.

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