Director, Comprehensive Care

We are a leading organisation offering a comprehensive suite of services to clients and the community across the Barwon, South West West Melbourne and Wimmera Regions. Providing specialist sexual assault and family violence programs and services, including 24 hour crisis care support, case management, therapeutic counselling, early intervention and professional education and training, we continue to grow and develop our offerings. 

About the Sexual Assault & Family Violence Centre

We are a client-centred organisation, supporting the community throughout Barwon, Wimmera, and the South West regions, offering a range of specialist support services to people impacted by sexual and family violence, encompassing 24 hour crisis care, specialist response services, early intervention programs, Victims Assistance Program, Community Legal Services, trauma recovery programs, professional training and primary prevention initiatives.

About The Role

This role ensures the effective day-to-day operations, service coordination, staff management, and continuous improvement of care delivery to meet the needs of clients experiencing sexual assault and family violence.

Reporting to the Executive Director of Operations and Business Services, this operationally focused position oversees approximately 70 staff across both regions and ensures services are delivered safely, efficiently, and in accordance with organisational standards, policies, and contractual obligations. The role works collaboratively with the executive leadership team, with strategic direction and governance oversight provided by the Executive Director.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​Why work for The Sexual Assault & Family Violence Centre?

The Sexual Assault & Family Violence Centre takes pride in being an employer of choice; we are passionate about the wellbeing of our team members and we celebrate diversity and inclusion in all we do. We have a high level of employee engagement and satisfaction and provide a number of complementary benefits to our staff, some of our benefits include:

• Generous above award Enterprise Agreement entitlements
• Flexible working arrangements 
• Professional development opportunities
• 5 weeks annual leave and access to purchased leave for full and part time employees
• Paid parental leave 
• Salary packaging
• Health and Wellbeing initiatives
• Flu vaccinations
• Employee Assistance Program (EAP)
• Social initiatives
• Positive workplace culture

The SAFV Centre acknowledges and respects the First Nations ownership of the land where we work.

About You

With Tertiary qualifications in social work, psychology, public health, business management, or related field you will have the following experience;

• Demonstrated experience in operational management of complex service delivery, preferably in the community services or not for profit sector
• Proven ability to manage and lead teams, including staff supervision, performance management, and professional development
• Strong operational skills including budget management, resource allocation, and process improvement
• Understanding of sexual assault and family violence service delivery frameworks and best practice approaches
• Knowledge of relevant legislation, regulations, and compliance requirements for community services
• Excellent communication and interpersonal skills with the ability to build effective working relationships
• Demonstrated commitment to trauma-informed practice and client-centred service delivery
• Current driver's licence and commitment to travel regularly between regional offices

You will be a values driven person, motivated to make a difference and hold the client at the centre of everything you do. You thrive working autonomously and also collaboratively within a dynamic, team environment.

If you share our vision for a community free from family violence and sexual assault and are motivated to make a difference, we would like to hear from you.  We pride ourselves on being a great place to work. You care for our clients and we care for you, including by investing in your development and wellbeing. You will have access to leading specialists and training and development that supports you in your role and in your longer term career journey. We offer a variety of career pathway options, leading salary packaging benefits and flexible working arrangements that help you manage your work and your life.

The successful candidate will be required to maintain a current Working with Children's Check and National Police Check at their own expense.

Key Selection Criteria

Essential Qualifications and Experience

Your application must address the following:

Essential

• Tertiary qualifications in social work, psychology, public health, business management, or related field
• Demonstrated experience in operational management of complex service delivery, preferably in the community services or not for profit sector
• Proven ability to manage and lead teams, including staff supervision, performance management, and professional development
• Strong operational skills including budget management, resource allocation, and process improvement
• Understanding of sexual assault and family violence service delivery frameworks and best practice approaches
• Knowledge of relevant legislation, regulations, and compliance requirements for community services
• Excellent communication and interpersonal skills with the ability to build effective working relationships
• Demonstrated commitment to trauma-informed practice and client-centred service delivery
• Current driver's licence and commitment to travel regularly between regional office

Personal Attributes

• Commitment to evidenced based, trauma-informed, person-centred, and strengths-based practice
• High level of emotional intelligence and self-awareness
• Resilience and capacity to manage and mitigate vicarious trauma
• Commitment to continuous learning and professional development
• Ability to work autonomously and as part of a team
• Strong organisational and time management skills

Other

• Commitment to the vision, values and purposes of The SAFV Centre.
• Commitment to continuous quality improvement and cultural equity in service delivery.
• Current Victorian Driver's Licence.

Referees

Applicants must provide the name and current contact details of 2-3 professional referees including the most recent or current supervisor.

Period of Appointment

This position is ongoing, subject to funding

Hours of work

• The position is full time
• Location of the position is located in either Warrnambool or Geelong with regular travel to regional services, including Horsham
• Hours will usually be worked during business hours of 9.00am to 5.06 pm between Monday to Friday
• The days are based on the needs of the service.
• Flexibility in working hours will be required from time to time as the need arises.

Salary and Conditions

Salary and Conditions

• Individual contract and the salary will be commensurate with experience and skills.
• Personal use of vehicle, phone and laptop are provided.
• Superannuation payments in accordance with the Superannuation Guarantee (Administration) Act 1992.
• Industrial Instrument: The Sexual Assault & Family Violence Centre Enterprise Agreement 2023.
• Salary Packaging: Provided via Maxxia. PBI status with other expenses available to package above this cap. The Sexual Assault & Family Violence Centre is a Public Benevolent Institution. PBI status with other expenses available to package above this cap.
• Probationary Period – 6 months with a review conducted during this time.

How To Apply

All applications must address the key selection criteria outlined in the PD. A position description is located here. For a confidential discussion, please contact Kerriann Campbell, CEO or our People and Culture team on

We are currently accepting applications from direct applicants only, no recruitment agency applications accepted.