Vice President Service Operations APA

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Who we are

Metso is a leader in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our organisation strives for positive change to our World by offering sustainable solutions for their Mining operations and equipment. Our people are highly motivated, performance driven and customer focused.

Our culture

Metso is a values driven organisation holding high ambition, customer in centre, getting it done together and being open and honest as guiding principles in all that we do.

About the Role

We are looking for an ambitious people-focused business leader to join our team as Vice President, Service Operations Asia Pacific. In this role, you will be responsible for driving and growing the professional services business in the Asia Pacific region, which includes field services, repairs, service project coordination, and life cycle service contract management.

You'll play a key role in ensuring profitable growth in the service business with service operations that are safe, efficient, and to world-class OEM standards across the region

This is a fantastic opportunity to make a meaningful impact, drive growth and operational excellence, and lead a diverse team in a fast-moving dynamic environment.

Due to the seniority of the role and the demographics covered within the scope of responsibilities it is advised that this role will involve approximately 40% travel as part of normal operations.

What You'll Do

· Lead Metso's Field Service, Repairs, Projects, and Life Cycle Service (LCS) contract management in the Asia Pacific region.

· Ensure safe, high-quality and profitable service delivery.

· Oversee resource planning, asset management, quotations, proposals, invoicing, workforce management and customer engagement.

· Collaborate with and proactively support sales teams to develop a robust opportunity funnel and capture Service business

· Champion safety and compliance with Metso and local standards.

· Ensure teams are equipped with the right skills and training.

· Drive adoption of Metso tools and processes, including Field Service and Repairs Management Systems.

· Collaborate with the global Professional Services team, other Business Line stakeholders and cross-functional leaders to shape and execute growth strategies.

· Actively contribute to the Asia Pacific Market Area Leadership Team.

What You'll Be Accountable For

· Safety, growth and profitability of the Asia Pacific Service Operations.

· Coordination of service projects and long-term service contracts.

· Excellence in quality and customer service

· Leadership and development of Service Operations personnel.

· Achievement of key performance indicators (KPIs), including:

o    Safety

o    Order intake and sales

o    Profitability

o    Customer satisfaction (NPS)

o    Workforce utilisation

o    Operational excellence

o    Employee engagement (eNPS)

What We're Looking For

We welcome candidates from all backgrounds who bring a mix of experience, curiosity and leadership. You'll thrive in this role if you have:

· Commercial and business experience of 15+ years.

· A customer centric mindset and understanding of service operations business within the mining, engineering, resource or heavy industries.

· Relevant technical education or equivalent experiences.

· Proven leadership skills and ability to manage multiple teams.

· Experience in maintenance and reliability management.

· Well-developed negotiation and influencing capabilities.

· Analytical thinking and a data-driven approach.

· Experience in business development and performance improvement.

· Ability to work effectively across cultures and in a matrix environment.

What You'll Gain

· A leadership role in a diverse, inclusive, and collaborative team.

· The opportunity to shape service operations in a dynamic market.

· A chance to grow professionally while contributing to our long-term success.

· A workplace that values safety, innovation and continuous improvement.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full

Get in touch

Want to rise above the possible with us? Click 'Apply now' to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.