Retail Sales Assistant – Natural Health

Happy Herb Co has been sharing the power of herbs since 1996, with a national network of stores and a thriving online community. Our mission to promote health and happiness begins with our own workplace, where we foster a supportive, dynamic culture and a genuine commitment to wellbeing.

We're excited to open our new Burleigh Happy Herb Shop, bringing the spirit of the Northern Rivers to one of the Gold Coast's most vibrant, health-focused communities.

We're looking for reliable, health-conscious team members who want more than just a retail job – this is a chance to share your passion for herbs and help customers feel at home on their health journey.

In this role, you'll create a welcoming store experience, guiding customers with warmth and knowledge while also handling core retail duties such as receiving stock, replenishing shelves, and maintaining a clean, inviting space. Previous retail experience is valued but not essential, as full training is provided.

We value a culture of health, positivity and community. If you have a genuine interest in herbs, natural living and creating meaningful customer connections, you'll thrive as part of our team.

The ideal candidate will bring a positive attitude, strong communication skills, and the ability to thrive in a busy retail environment. You'll be confident working independently under the guidance of a manager, including trusted responsibilities such as opening and closing the store with a key and accurately cashing up at the end of day. Strong time management will also be essential to balance customer service, stock handling, and maintaining a clean, organised, and visually appealing store.

We are seeking two permanent part-time team members, each working around 16–18 hours per week across two weekday shifts. This role comes with the benefits of paid leave and public holidays, as well as full training and ongoing support. As the store develops, there will be opportunities to take on greater responsibilities and, in time, grow into leadership roles with additional hours.

Some flexibility with days and hours will be required to meet business needs, and extra shifts may be available to cover leave or staff absences.

The store is scheduled to open in late September or early October, with the role commencing from this time

The primary responsibility of this role is to provide exceptional customer service while supporting the smooth day-to-day operations of the retail store. Key duties include:

Pre-Shift Preparation:

• Arrive punctually and prepare for the day with a professional, positive attitude.
• Open the store securely as a keyholder, following opening procedures.
• Ensure the store is clean, organised, and ready to welcome customers.
• Review daily tasks and priorities with the manager or team leader.

Customer Service & Sales:

• Greet customers warmly and create a welcoming atmosphere.
• Assist customers in exploring products, answering questions, and providing information on herbs and health products.
• Process sales accurately using the POS system, including cash and EFTPOS transactions.
• Support customers in finding products that meet their needs, while maintaining a non-judgmental and respectful approach.

Stock Management:

• Receive, check, and unpack inbound stock orders.
• Replenish shelves and displays to ensure products are well-stocked, tidy, and attractively presented.
• Rotate stock to maintain freshness and check for accurate labelling and pricing.

Store Presentation:

• Maintain a clean, organised, and visually appealing retail space at all times.
• Assist with setting up displays and promotional signage as directed.
• Ensure all health and safety standards are met within the store environment.

End-of-Day Pack-Up & Closing Duties:

• Accurately reconcile sales and cash-up tills at the end of shift.
• Securely close and lock the store as a keyholder, following closing procedures.
• Tidy and reset the store for the next trading day.
• Complete any cleaning or restocking tasks before closing.

A genuine passion for herbs, health, and people – creating a welcoming space where customers feel supported on their wellbeing journey.

Strong communication skills – listening with care, sharing knowledge with confidence, and guiding customers in a way that is approachable and empowering.

Reliability and trustworthiness – consistently punctual and dependable, with the maturity to handle keyholder responsibilities and complete daily cash-up duties with accuracy.

A positive and proactive attitude – contributing to a supportive team culture while bringing enthusiasm and a "can-do" approach to each day.

Attention to detail – ensuring shelves are beautifully presented, stock is well managed, and every interaction reflects the quality of our brand.

Organisation and time management – balancing customer service, stock tasks, and store presentation to keep the shop flowing smoothly.

Adaptability and flexibility – open to taking on a variety of responsibilities as the store grows and adjusting to the needs of the business.

Independence – confident in managing tasks, following opening and closing procedures, and upholding store standards with minimal supervision.

A willingness to learn and grow – engaging with ongoing training to deepen product knowledge and, over time, stepping into greater responsibility and potential leadership.

About us:

At Happy Herb Co, we've been championing the power of herbs since 1996. More than just a retailer, we're a movement dedicated to awakening the world to the joy, vitality, and freedom found in nature. With a national network of stores and a thriving online community, we share ancient plant wisdom in a way that makes herbal knowledge and products accessible to all.

Now, with the opening of Burleigh Happy Herb Shop, we're bringing this herbal wonderland to the Gold Coast. Nestled in one of Australia's most vibrant, health-conscious communities, our Burleigh store will be a hub for connection, exploration, and inspiration. Here, customers can discover herbs as powerful allies for everyday life – tools for energy, balance, creativity, and ritual.

Joining our team means more than working retail. It's about becoming part of a cultural force for change – guiding customers on their health journeys, sparking curiosity, and building community around the beauty and vitality of herbs. Together, we're not just selling products; we're creating a space where people can explore their wonderland.

To apply:

• Submit your resume and cover letter via seek.