Customer Services Officer

Permanent, full-time appointment

Please note: Aboriginality is essential for this position in accordance with section 50D of the Equal Opportunity Act.

Central Regional TAFE is responsible for delivering customer focused, industry aligned training and pathways to higher education to build a skilled, productive and employment ready workforce. We deliver 185 courses to 10,000 students each year in the Mid West region - Geraldton, Batavia Coast Maritime Institute and Technology Park, the Gascoyne region - Carnarvon and Exmouth, the Goldfields region – Kalgoorlie and the Wheatbelt region - Northam, Merredin and Moora.

We are an equal opportunity employer who is committed to supporting a culturally diverse workforce that welcomes and encourages applications from Aboriginal and Torres Strait Islanders, young people, people with disabilities and people from culturally diverse backgrounds.

Central Regional TAFE is committed to improving employment opportunities and outcomes to Aboriginal and Torres Strait Islander peoples. As a measure to achieve equality Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Therefore, preference will be given to Aboriginal and Torres Strait Islander people.

Find out more by visiting our website:

About the role
The Customer Service Officer is the first point of contact for clients to the College and delivers professional and efficient customer service, as well as providing administrative support to the Campus Coordinator and location as required. Staff may be deployed within other work areas to meet broader business needs, as and when required.

To be successful in this role you will ideally have experience in working in a customer focussed environment, good communication, organisational and computing skills with the ability to work in a team.

To work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to:

Work Benefits
Our employees have access to a range of benefits including:

• Salary packaging/sacrifice facility
• 11.5% employer super contribution
• Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
• Thirteen weeks paid long service leave after 7 years
• Fifteen days personal leave
• Four weeks annual leave and an option to accrue ten additional days extra leave each year
• Flexible working hours
• Paid parental leave – 18 weeks

For Further Job Related Information
Please contact Crystal Coetzer, Senior Contact Centre Officer on ***or email ***************

Ready to Apply?
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Advertised Vacancy Reference Number: CRG042.25S

Applicants are required to apply online and need to submit:

• A comprehensive Resume including two professional referees
• A brief cover letter not exceeding two pages demonstrating your skills and experience against the requirements of the position as outlined in the JDF

To submit your application, please click on the Apply for Job button. If you are experiencing any technical difficulties, please contact Establishment and Recruitment on ***.

We encourage applicants to visit the Jobs and Skills WA website or call for assistance with preparing your application, finding employment and career progression.

Want to know more about working in WA?
For those seeking to gain insights into employment opportunities in Western Australia, we invite you to visit This resource offers valuable information on relocating to Western Australia, whether you are in the process of planning or conducting further research.

The WA Jobs and Workforce Hub serves as a comprehensive guide, providing details on visa applications, moving to WA, acquiring skills and qualifications, exploring job opportunities across various industries.

Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).

Over the next twelve months, candidates found suitable through this process may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to candidate permission being granted).

Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.

Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

Applications close Monday, 9 June 2025 at 8:00am (WST).