Part Time Visitor Information Officer

Job No: WASC564

Location: Coonabarabran

Department: Economic Development and Tourism

Reports to: Manager Economic Development and Tourism

Salary Range: $ $33.56 per hour + 25% Saturday loading / 50% Sunday loading + superannuation

Are you passionate about your local area and love connecting with people?

Warrumbungle Shire Council is seeking a friendly, motivated and community-minded individual to join our team as a Visitor Information Officer at the Coonabarabran Visitor Information Centre (VIC). As the only accredited VIC in the Shire, our centre plays a crucial role in shaping the experience of visitors - from inspiring a longer stay to encouraging exploration of everything our region has to offer. This is more than a customer service role—it's a chance to be the face of our community and contribute to a thriving tourism sector that supports our local economy.

In this dynamic and people-focused role, you'll assist visitors with tailored, engaging information about local attractions, events, accommodation, and activities. You'll help manage merchandise sales, provide support to volunteers, and ensure the VIC operates efficiently and professionally every day. Your local knowledge and warm communication will make all the difference—helping visitors feel welcome, informed, and excited to explore the wonders of Warrumbungle Shire.

We're looking for someone who brings strong interpersonal skills, administrative know-how, a good eye for presentation, and the ability to work both independently and as part of a collaborative team. Sound knowledge of the local area is essential, as is the ability to support the VIC's operational needs, including retail tasks, data entry, stock control, and cash handling. A background in tourism or relevant qualifications would be an advantage, but more importantly, we're after someone who shares our commitment to delivering outstanding service with a genuine local touch. This is a front-line customer service job-share position for one weekend per fortnight.

If you're ready to help shape visitors' first impressions and lasting memories of the Warrumbungle region, we'd love to hear from you. Become part of a team that's proud to promote our Shire—and contribute to its continued growth as a must-visit destination in regional NSW.

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This position is located in the beautiful town of Coonabarabran. Known as the "Astronomy Capital of Australia," Coonabarabran is a vibrant regional town set against the stunning backdrop of the Warrumbungle National Park. Offering a strong sense of community, excellent schools, healthcare facilities, and a wide range of recreational opportunities, Coonabarabran provides an ideal balance between work and lifestyle. With affordable housing, a rich cultural and scientific heritage, and easy access to both nature and essential services, it's an attractive place to live, work, and raise a family in a friendly and supportive environment.

Selection criteria include:

Sound knowledge of the Warrumbungle Shire area, attractions, tourism operators and businesses as well as current events, particularly those affecting the shire and its surrounding areas.

Effective interpersonal and communications skills

Basic administration skills including but not limited to use of office equipment, word processing, data entry, email, filing and record keeping.

Ability to undertake retail tasks including:

Cash handling and reconciliation of funds daily and weekly

Purchasing and procurement of stock and materials

Stock control and stocktaking.

Demonstrated ability to work as part of a team

Good presentation, including the ability to enhance Council's image

Ability to work unsupervised

Ability to work effectively with staff and volunteers

Qualifications in Tourism or another relevant field will be highly regarded but are not essential.

Benefits of working for Council

Council is committed to creating a positive working environment and offer a range of benefits for staff, including

Great leave opportunities (pro rata for part time employees)

Long service leave after 5 years

Paid parental and concurrent parental leave

Carer's leave

3 weeks sick leave per year including up to 2 days health and wellbeing leave each year

Purchase additional leave or cash out leave

Deferred leave scheme – eg work three years at 75% of your pay and have the following year off at 75% of your pay

Support for training and professional development

Formal training opportunities

Access to thousands of free online training courses

Weekly pay cycle

Salary Packaging options to maximise your take-home pay

Wellness – we want you to be at your best self so you and your immediate family members have access to our employee assistance program with TELUS Health One

Free annual flu vaccinations and bi-annual skin cancer checks available

Generous uniform allowance

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran.

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. Council is proud to be an equal opportunity and child safe employer with a commitment to our staff and our vision is Excellence in Local Government.

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding to your email address book to ensure you do not miss any correspondence in regard to your application.

Applications close at 11.00 pm Sunday 21 September 2025.

For enquiries, please contact Human Resources on

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.