Quality and Education Manager

Join Bupa Aged Care and be at the heart of it in Bupa Ballarat

As Australia's largest regional aged care and dementia provider, we're proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives.

And you'll be joining a team that's deeply committed to making that happen. Every day, you make a meaningful difference to our residents and their families - and we're here to make sure you feel supported to do just that.

The heart of the role

As a Quality and Education Manager, you won't just support your team, you'll empower them to grow, thrive, and deliver care that truly makes a difference. You'll take on a meaningful role in our welcoming care home, where each day brings new opportunities to coach, mentor and lead with purpose. With the freedom to shape best practice and inspire others, your work will have a lasting impact.

Duties include:

• Provide quality focused leadership and coaching and guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
• Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with leadership team including the transfer of insights from the Quality Indicator Report and monthly review meetings with other leadership team members.

• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.

• Coordination and completion of all monthly Care Home Audits within the Operations Essential audit program.

• Management and delivery of the highest quality clinical care of Residents, including assessment, planning, implementation, and evaluation.
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

What will you bring?

• Bachelor of Nursing with current APHRA is essential.
• Strong interpersonal and delegation skills
• A passion and tailored approach to development, training and education
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable but not necessary
• Proven track record in identifying, delivering and maintaining quality clinical care, coaching & training.
• Demonstrated success in overcoming and managing noncompliance in staff training
• Ability to foster a team environment and build collaborative relationships.
• Highly effective communication, leadership, and relationship management skills
• An extensive understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

The Benefits

• VIVA Happier & Healthier - our employee wellbeing program. We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.

• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support

• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

Be at the Heart of It – your team is ready to welcome you

For more information, please visit: Bupa Ballarat

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

*Eligibility criteria and conditions apply