Senior Change Manager

• Contract role, with opportunity for permanency
• Flexible hybrid WFH opportunity
• Opportunity to work with one of Australia's largest general insurers

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

As a Senior Change Manager, you will be deployed across multiple strategic initiatives simultaneously, delivering expert change management support to programs and projects of varying complexity. This role requires exceptional adaptability and the ability to rapidly understand different business contexts, establish credibility with diverse stakeholders, and deliver measurable change outcomes across competing priorities.

Key Responsibilities include (but not limited to):

• Design and execute comprehensive change management strategies for assigned initiatives.
• Conduct thorough impact analyses and change readiness assessments.
• Ensure alignment between project delivery teams and change management activities.
• Map and engage stakeholders across all organisational levels, from operational teams to executive leadership.
• Lead change management workstreams using proven methodologies (Prosci, ADKAR, Kotter) tailored to each initiative's context and maturity, using the practice templates and following the ePMO framework.
• Partner with Risk, Compliance, and Legal teams to ensure regulatory changes are embedded effectively for relevant initiatives.
• Translate complex regulatory requirements into clear behavioural changes.

About You

• Minimum 7-10 years in insurance.
• Deep understanding of Regulatory frameworks and compliance requirements (APRA, General Insurance Code of Practice).
• Understanding of Insurance product and claims lifecycles.
• Industry-specific transformation challenges and legacy system constraints knowledge.
• Expertise in customer impacts from regulatory and operational changes across the insurance value chain.
• Expert-level knowledge of change management methodologies (Prosci, ADKAR certification highly regarded).
• Self-directed and comfortable working across different business contexts with minimal supervision.

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

Even if you don't meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.