Chief Concierge

• Leading the co-ordination of any guests' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.
• Creation of new & unique guest experiences fitting our various guest demographics (e.g. experiences that can't necessarily be found by everyone on google).
• Being knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide memorable guest experiences and Colleague upskilling.
• Effectively communicating to all hotel Colleagues the city happenings, in particular special events.
• Working in strong collaboration with the Front Office Manager, Duty Managers and all other leaders across the hotel.
• Establish and manage the team roster and labour costs in accordance with business needs and ensure the department is manned accordingly.
• Continually improve the capability and competency of team members through systematic training and coaching.
• Drive success across a number of a key performance metrics through leading, developing, inspiring and motivating the team.

• With a passion for guest service, you will have an in-depth and current knowledge of the Brisbane CBD and surrounding areas.
• Experience engaging and leading a small diverse team.
• Superior communication skills and exceptional attention to detail.
• High standard of personal presentation fitting of a luxury brand including impeccable personal hygiene.
• Ongoing and proven commitment to quality and providing a truly unique experience to guests
• Previous experience as a Chief Concierge or a similar position within a luxury hotel brand.
• The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays.
• Familiarity with PMS systems, ideally Opera.
• Calm under pressure-handling complaints, emergencies, or operational hiccups without disruption.
• Full working rights in Australia without restrictions.
• Fluent in the English language; additional language skills would be great, but not essential.

IHG Hotels & Resorts