IT Helpdesk Technician 0.6 FTE

Location Profile

The community of Greenvale has long-awaited its own a secondary school and is eager for it to be a success story: the secondary school of choice for local families and a school of which all in the community can be proud. The future of education for Greenvale is now here and students will be prepared for, and encouraged to dream, believe, and achieve.

Our school opened in 2022 and is growing steadily, living up to this ambition. In 2025, the College has Year student cohorts. We will add a year level every year following. In 2025, the College adds the Year 10 cohort and commences our program planning for senior secondary options to ensure all students have excellent opportunities and outcomes after their schooling.

At Greenvale Secondary College, we focus on supporting individual students wherever they are at in their learning and social development, to ensure our students can feel successful and challenged to be their best. We offer extension and enrichment, as well as interventions and dedicated support for students who need it.

We have created a learning environment that is built on high expectations for all, where all students can belong and feel connected to their education and community.

Our school vision, mission and values were developed in partnership with the community and are

Vision:

We stay at the forefront of education to encourage the development of the whole student, providing them with the knowledge, skills and confidence to succeed and become lifelong learners who are generous, active and informed citizens.

Mission:

We are on a mission to provide the best education we can for our students by partnering with our community and fostering the natural care and passion our staff have to make a difference.

Values:

Excellence: We relentlessly pursue excellence and achieve our best

Leadership: We support and influence others to achieve more than they thought possible

Respect: We respect others for who they are and value their opinions

Teamwork: We work together to achieve our goals through trust and mutual support

Facilities

In 2025, the College opens our brand new facilities which have been under construction throughout 2024.

· Administration and Learning Resource Centre building

· STEM building

· Learning Neighbourhood buildings (x2)

· Visual Arts Building

· Performing Arts and Physical Education building including large indoor multi-court

· 4 x hardcourts

· Sports oval

· Landscaped outdoor play and learning areas

· Staff carpark

· 2 x bike shelters

· Canteen

The College has a current student capacity of approximately 1100 students, however we will grow into the capacity steadily as we add each Year Level cohort.

Selection Criteria

SC1 Demonstrated understanding of DET policies, procedures and compliance requirements relating to Information Technology in Schools.

SC2 Demonstrated ability to provide training or support for staff, improving their capacity to fully utilise technologies within learning programs.

SC3 Strong interpersonal and communication skills, including the ability to prioritise tasks, work independently, report outcomes to school leadership, liaise with staff, and establish relationships and network with relevant providers.

SC4 Technical skills in a Windows environment, Office 365 and networking including familiarity with setting up ITO devices.

SC5 Demonstrated ability to problem solve and show initiative.

Role

22.8 Hours per week

An education support class position at this range will perform tasks that are carried out in accordance with guidelines, accepted practice, and school policy under supervision and direction. This may include coordination of other education support class staff within the work area or educational program.

An education support class position supports the educational services being provided to students but must not include duties of a teacher as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students can be required individually or in groups up to 4 in controlled circumstances and where the responsibility for students remains clearly with a teacher.

Certification and/or qualifications of up to three years can be required at this level (noting that Registered Nurse is not included at this level, the first level for which is Level 1 range 3).

A role at this range may include:

• Specific support tasks to achieve outcomes. Typically, this will involve accountability for a single function, (e.g. ensuring data is properly maintained) or the co-ordination of a work area under the direction of the principal or a manager.
• Assisting teachers, within an educational program, by undertaking specific support tasks or the coordination of the support function.
• Supervised health and wellbeing support tasks, medical intervention support tasks, or other specialised student/teacher support roles (e.g. enrolled nurses performing the role as described in schedule 3). These roles require specific qualifications and/or training, including roles where further training must be undertaken from time to time. The role is for a specific purpose, for which there will be direct accountability as opposed to support roles that are carried out by a range of staff performing routine tasks under direction.
• Technical tasks that require a sound knowledge of basic technical and/or scientific principles that are used to develop and adapt work methods and make judgements where there are clear guidelines and limited options. Routine technical support in libraries, science, and information technology would be typical examples.

An education support class position at this range commencing at the base will initially be limited to undertaking routine tasks that are carried out under close supervision and direction. Work that carries some degree of independence will generally involve a limited number of tasks performed on a regular basis where priorities are clear, procedures are well established, and direction is readily available. Subject to any specific qualification and/or training requirement, an education support class employee employed in this range may be progressively required to undertake coordination, specialised student/teacher support tasks, or technical tasks as experience in the role is gained.

Responsibilities

Responsibilities:

• Level 1 Helpdesk Support: Assist staff and students with technical issues.
• Technology Proficiency: Strong aptitude towards technological systems and processes.
• Credential Management: The ongoing maintenance of staff and student accounts.
• Stakeholder Coordination: Liase and collaborate with relevant stakeholders to address technical needs.
• Device Setup & Imaging: Configure and prepare student and staff devices.
• Asset Management: Assisting in the management and tracking of IT related assets.
• Device Repairs: Coordinate and manage repair processes for devices.
• Platform Maintenance: Troubleshoot and maintain commonly used platforms (e.g: Office 365, Learning Management Systems, etc...).
• Reporting: Provide regular updates to the IT Manager.

Key Skills:

• Strong interpersonal skills and conflict resolution.
• Effective communication and professionalism.
• Solution-oriented problem solver.
• Handling stressful situations.
• Self-sufficient and able to work autonomously.
• Strong time management and prioritization.
• Collaborative team player.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

The Department of Education is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ , disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces. It is our policy to provide reasonable adjustments for persons with a disability (see Workplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islanders from the Koorie Outcomes Division (KOD) via *******

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:

Other Information

· In 2025, the College has Year student cohorts. We will add a year level every year following. In 2025, the College adds the Year 10 cohort.

· Until 2026 teachers will have a higher than normal curriculum development role. This curriculum is developed in detail, is shared and is collaborative in nature.

· As a College, we prioritise developing the skills of our staff and students, with observation, measurement, goal setting and improvement for all. We run a targeted coaching program and offer a leadership development pipeline for staff aspiring to school leadership and positions of responsibility.

· We offer flexible working arrangements to all staff including a working from home option.

• Applications should be constructed, and attached, as one PDF document.
• Applications (single document) should include your cover letter, CV, response to the Key Selection Criteria and a list of 3 relevant referees.
• Applications should be saved as a PDF.

Conditions of Employment

• All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
• Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
• A probationary period may apply during the first year of employment and induction and support programs provided.
• Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at

Program Benefits
No job description available

---