AOD Case Manager

5 days ago

Goulburn, New South Wales, Australia Directions Health Services Full time $60,000 - $90,000 per year

Directions Health Services is an innovative non-profit organisation that has been providing specialist alcohol and other drug (AOD) services in the ACT and NSW for more than 40 years. Pathways Goulburn is one of Directions' programs. It offers a range of community-based services as well as treatment and support services to people impacted by AOD issues in the Goulburn region.

Directions provides a comprehensive suite of holistic AOD, mental health and primary health services that aim to reduce harms experienced by individuals, families and communities and improve overall health and wellbeing. Our Directions' team includes Counsellors, Social Workers, a Psychologist, Chemists, GPs, Registered Nurses, and a Psychiatrist.

Our capacity to implement innovative services developed in collaboration with our clients, partners, and other stakeholders, enables us to effectively respond to the changing needs of the communities we serve.

About the position

Within the Pathways Goulburn team, provide integrated and coordinated community-based treatment including case management and support to clients and family members impacted by alcohol and other drug issues. In addition, provide post-custodial support to clients recently released from custody or planning for release from custody.

This position is a full-time, fixed-term contract.

Duties and responsibilities

  • Provide integrated and coordinated care to meet clients' holistic needs.
  • Provide assessment, case management, counselling, and support services to assist clients and their family/friends to improve outcomes and reduce harms associated with drug and alcohol use.
  • Provide culturally responsive services to clients, families and communities impacted by substance use.
  • Develop collaborative working relationships with partner agencies, Local Health District Mental Health and Drug and Alcohol service, other health and community services, DCJ, Justice Health/Connections programs, and other key stakeholders.
  • Work with clients, utilising a stepped model of care, to provide holistic assessment, counselling, intensive case management, referral, harm minimisation education, support and group facilitation for clients and family members impacted by drug and alcohol use.
  • Make pre-release contact with people due to exit custody to ensure a relationship and assessment of needs is established prior to release.
  • Participate in ongoing quality improvement and safety framework
  • Maintain professional standards in relation to service delivery and confidentiality and work in accordance with health and safety guidelines and organisational policies and procedures
  • Participate in staff meetings, supervision and shared care meetings

What we offer

  • A flexible and supportive work environment
  • Community Service Employee Level 3-4 role plus superannuation, commensurate with qualifications, skills, and experience
  • Generous salary packaging benefits
  • 17½% leave loading
  • Professional development and training opportunities

What we would like you to have

  • A qualification or currently studying towards a qualification in Counselling/Social Work/Psychology/another relevant field
  • Certificate IV in Alcohol and Other Drug Work or equivalent, or willingness to obtain within the first year of employment
  • Experience working in the Alcohol and Other Drug sector.
  • Experience working with or within the correctional /probation and parole sector is desirable.
  • Well-developed understanding of the impact of alcohol and other drug use and the associated issues clients may experience, including physical and mental health and other co-occurring needs.
  • Good working knowledge of evidence-based treatment, harm minimisation, case management and support strategies.
  • Demonstrated capacity to work with clients using a trauma-informed and person-centred approach.
  • Excellent communication and interpersonal skills.
  • Ability to use Client Information Management system and associated software, including entering notes in a timely manner.
  • Good time and task management including an ability to manage competing demands in both client and administrative duties.
  • Demonstrated ability to develop collaborative working relationships with other programs, partners, and external agencies.
  • Ability to work competently in a cross-cultural environment.
  • Thorough understanding of the importance of personal and professional boundaries, ethical behaviour, policies, and procedures.
  • Willingness to travel regularly within the NSW and ACT regions

We encourage applicants residing in or around Goulburn with local area insights and connections to apply.

All appointments will be conditional upon having suitable rights to work in Australia, a Working with Children Check, current First Aid and CPR certification, a satisfactory National Police Check and Driver's Licence.

For further information about the position, please contact our HR department at

How to apply

Applications can be submitted through Seek and include a current CV and cover letter outlining your suitability for the position. Applications close 5pm, Thursday 9 October 2025.

Directions is passionate about providing equal employment opportunities and we greatly value diversity in our organisation. We actively encourage applicants from all background and cultures. Research shows that women and other marginalised individuals tend to only apply for jobs when they meet 100% of the requirements. If you think you may be a good fit for this position, but don't necessarily meet every requirement, please get in touch. We would love to have a chat and see if you could be a great fit.

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