Groups, Conference

Company Description

Located in the heart of Broadbeach and just 200m from the beach, Sofitel Gold Coast Broadbeach is a five-star luxury hotel featuring 296 elegantly appointed rooms and suites, 10 sophisticated event spaces, 2 bars, a restaurant, a multi-level pool and fitness centre.

We are seeking an experienced Groups, Conference & Events Executive to manage group accommodation and event enquiries from start to finish and deliver seamless, high-end experiences. You will own the process - responding to enquiries, converting business, planning every detail, and ensuring flawless execution of meetings, conferences and social events. You'll work closely with clients and internal stakeholders, supported by a dedicated C&E Coordinator to assist with administration and logistics.

Job Description

A Career that lets your passion shine:

• Respond to inbound leads with speed, accuracy and commercial awareness
• Convert business and maximise revenue opportunities through effective selling and upselling
• Plan and execute events end-to-end, from proposal through to post-event follow up
• Proactively communicate with clients to understand their needs and personalize events to exceed expectations
• Prepare proposals, contracts, BEOs, event reports and run pre-event meetings
• Showcase your passion for people and luxury hospitality by fostering strong client relationships, repeat business and excellent reviews
• Consistently achieve or exceed set KPIs
• Work collaboratively with other departments to ensure the Hotel's goals are met, including Reservations, Front Office, Culinary and Food & Beverage
• Maintain accurate records and reporting across all sales and events management systems

Qualifications

What you will bring to the role:

• A luxury attitude, strong interpersonal skills and high emotional intelligence
• Proven experience in event planning/coordination (ideally in a luxury hotel)
• Self-motivated sales mindset with strong negotiation and upselling ability
• Exceptional communication and organisational skills, managing multiple events with ease
• Experience preparing BEOs, running pre-con meetings, and producing event reports
• Impeccable attention to detail across proposals, contracts and execution
• Proficiency with Opera Cloud and CRM systems

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary night's stay with breakfast, in Sofitel Luxury, each year for your work anniversary
• Discounts on accommodation, dining, and lifestyle across Accor hotels globally
• Paid day off in your birthday month
• Discounted on-site parking in the heart of Broadbeach
• Monthly events, activations and benefits curated exclusively for our people at Sofitel Gold Coast Broadbeach
• Personalised rewards program - a catalogue of rewards to suit you and your lifestyle
• Leaders that invest in your development and growth
• Grow your career with a global hotel brand leading the way in French luxury hospitality

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

If you are ready to take the next step in your career with a leading, global luxury hotel brand,apply today.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note: Full Australian working rights are required for this role.