Team Leader Visitor Services

Introduction:

Become a Part of Moira Shire Council's Exciting Journey

At Moira Shire Council, we're reimagining local government with fresh ideas, a friendly approach, and a passion for making a real difference in our vibrant regional community. Nestled along the stunning Murray River, our region spans from the lush Barmah Forest to lively towns like Cobram, Numurkah, Nathalia, and Yarrawonga—one of Victoria's top holiday spots.

We believe in working together with honesty, respect, integrity, teamwork, and accountability to create a future everyone can be proud of.

Our role as a Council? To serve, support, and inspire our communities to facilitate the success of the Moira2045 Community Vision.

Why Work With Us?

• The primary purpose to truly make a difference locally.
• A strong, values based organisational culture.
• Supportive and family-friendly workplace.
• Flexible work arrangements to suit your lifestyle. Opportunities to Work From Home are only available after the first 6 months, and for certain roles identified as being able to accommodate this. Applications are to be made in line with our organisational policy.
• In-house, custom designed Leadership Development Program.
• Access to extensive training and education opportunities.
• Superannuation information sessions with Vision Super.
• Salary packaging and novated leases.
• Access to wellness initiatives like annual flu shots and skin checks.
• Corporate gym discounts at five different gyms across our shire.
• Benefits and discounts for certain businesses and insurances.
• Generous parental leave (16 weeks for primary carers, 6 weeks for secondary carers, and this is on top of the paid parental leave offered by the government).
• Up to two days paid volunteer leave for a community service within our shire. Following the first 12 months of service.
• Cultural and ceremonial leave.
• Opportunities for purchased leave to better accommodate your lifestyle.
• So much more.....

Please note all benefits are considered individually for roles on a pro-rata basis. Temporary and part-time roles may not be eligible for all inclusions.

Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.

Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.

Description:

Role Purpose and Objectives:

The Team Leader Visitor Services has a critical role in:

Promoting tourism in Moira Shire and developing and implementing marketing activities and campaigns that are aligned to the actions outlined in the Destination Management Plan

Industry development and engagement in line with the Destination Management Plan

implementing the Visitor Services Strategy. The role is responsible for leading the visitor services team to achieving Council's visitor servicing goals and priorities by effectively supporting and assisting the Manager Tourism and Events to achieve the Visitor Services Strategy and the requirements of the Council Plan. In particular, the role is to:

Co-ordinating visitor services staff and volunteers

Developing, managing, supervising and reviewing operating processes, procedures and plans for visitor services.

For more information about the role view the Position Description HERE (if Hyperlink is not working, click "Apply" to view it)

Skills and Experiences:

To Apply for this role, please include a cover lettter addressing the following Key Selection Criteria:

A degree or diploma in tourism or other relevant degree and some relevant experience or lesser formal qualifications with substantial experience.

Good understanding of the tourism sector and tourism knowledge and/or experience relevant to Moira Shire and the wider Murray region, or the ability to gain this knowledge.

Good understanding of the tourism sector, including marketing and promotion and industry development and engagement.

Minimum of three years' experience with staff supervision/management and an understanding of change management

High level of interpersonal and stakeholder management skills, including written and verbal communication.

Proven ability to manage the delivery of guest, customer, and or visitor services.

Highly developed and proven computer skills including a sound knowledge of Microsoft software (word and excel) and other programs and website management.

Proven experience developing operational procedures.

Experience with the management of Operational Health and Safety including Job Safety Analysis.