Public Patient Coordinator

About the role

Mater Private Hospital Mackay has an exciting opportunity for a Public Patient Coordinator to join the Finance & Operations team in a permanent, full-time position.

Mater Private Hospital Mackay is a leading healthcare provider in the region, offering high-quality medical services in a modern, patient-centered environment. The hospital features state-of-the-art facilities, including advanced surgical theatres, an intensive care unit, and comprehensive diagnostic services.

Salary range: $ $59.38 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits 

What you'll be doing

As a Public Patient Coordinator, you will manage Surgery Connect and MHHS patient referrals, ensuring contractual obligations are met and cases are scheduled within guidelines. In this role, you will work closely with the Senior Leadership team and collaborate with both clinical and non-clinical managers to improve efficiency, enhance patient care, and maintain data integrity. Join our Finance and Operations team and help drive continuous improvements in a dynamic healthcare setting.

• Apply lateral thinking to solve problems and identify alternatives, following relevant procedures and guidelines.
• Understand financial costs related to surgical procedures, including VMO invoice processing and month-end accruals.
• Identify and mitigate financial risks.
• Maintain expert knowledge of MML and Queensland Health contracts, including the Surgery Connect and MHHS Agreements.
• Oversee the preparation and delivery of reporting to Queensland Health in a timely manner.
• Manage and allocate referrals to appropriate medical officers, ensuring confidentiality and timeliness.
• Lead the development of internal management reporting on public patient contracts.
• Serve as a primary point of contact for stakeholders, addressing queries, concerns, and complaints professionally.
• Monitor key performance indicators and ensure adherence to reporting, invoicing, and correspondence timelines.
• Liaise with external stakeholders to secure procedure approvals and funding.
• Participate in meetings to ensure compliance with contractual obligations and key performance indicators.
• Support resource planning during periods of absence or succession.
• Maintain accurate patient records and ensure correct billing and coding.
• Manage invoicing and follow-up on public patient payments.
• Collaborate with external Practice Managers to streamline patient care processes.
• Foster clear communication and positive relationships with stakeholders regarding public patient programs.

About you

Desirable:

• Tertiary qualifications in Accounting, Business Administration (Medical), or similar

Experience:

• Proven experience working in a medical or hospital administration environment, with the ability to interpret and apply medical terminology appropriately;
• Experience in supporting the financial function of a hospital or similar environment

Skills & knowledge:

• Excellent written and verbal communication, literacy, numeracy and reporting skills;
• Ability to manage complaints and sensitive matters in a confidential/professional manner;
• Demonstrated understanding of private health funding and patient accounts management;
• Strong organisational skills, including the ability to balance competing priorities, work effectively in a busy and demanding environment, and meet established deadlines; and
• Digital technology and Microsoft proficiency

Why join us?

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education,  fundraising & philanthropy and research — and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on Thursday 20th November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.