Senior Manager Residential Services

Looking to take your next step in your management career at Resthaven in Residential Services?

 We are currently seeking expressions of interest to join our residential team at Resthaven as a Senior Manager Residential Services. This is a fantastic opportunity that has become available, you will lead a team of amazing staff who provide best practice and innovative care to the older people who live with or are supported by Resthaven. This is a senior role with significant strategic and operational responsibilities and is highly rewarding. This is a permanent full-time opportunity.

If you feel you have the skills, experience, and passion for this role we would like to hear from you

Key responsibilities will include

• Work collaboratively with the Executive Manager Residential Services and Residential Senior Management team to develop consistent service standards which reflect a focus on personalised customer experience for all residents using better practice approaches applied across and within all residential sites.
• Implement corporate standards of care and services that focus on the health, safety and wellbeing of residents while optimising the use of resources.
• Develop and implement improvements to residential services planning, service delivery, operational and evaluation systems.
• Promote a culture of service quality and continuous improvement by providing leadership in the implementation of Resthaven's Quality Management System.
• Provide line management to a group of Managers Residential Services and oversee the functions, resources, and outputs of allocated residential sites including care and services to residents, business and financial management, human resource management, property and facilities and information management.
• Coach Managers in identified areas of need and support their learning and development.
• Support the resolution of complaints and other issues of concern which are escalated to the Senior Manager role.
• Contribute to the achievement of Strategic plan objectives by implementing delegated activities.
• Manage relationships with regulatory bodies, funders, suppliers, and other stakeholders.
• Develop strategies to enhance financial sustainability of allocated sites and ensure effective analysis and management of financial resources in conjunction with the Executive Manager Residential Services.

Essential requirements

• A relevant tertiary qualification in leadership and management
• Knowledge of regulatory requirements and quality of care/service principles appropriate to the delivery of aged care services
• Ability to interpret purpose and values in preparation and implementation of policies and procedures.
• Ability to communicate effectively both verbally and in writing with all levels of the organisation and externally with stakeholders.
• Ability to analyse, review, interpret information and data to recommend improved outcomes.
• Demonstrated ability to review and analyse policies, procedures and practices and implement change where identified enhancements can be made.
• Demonstrated ability to provide leadership to residential services teams.
• Demonstrated ability to work in a changing environment, maintain flexibility, and effectively manage external and internal pressures.
• Ability to negotiate and facilitate change management to implement new initiatives.
• Proficient in the use of the Microsoft Office suite of programs, including Word and Excel
• Ability to work with minimal supervision.
• Well-developed problem-solving skills
• Satisfy Key Personnel requirements of the Aged Care Act 1997
• A current driver's licence

Please apply online, applications close Friday, 30 January at 5pm.

For enquiries, please contact Ngoza Chisengalumbwe at

If you live our values of trust, dignity, and respect, open the door to a meaningful career with Resthaven.