Program Manager

Job no: 943786

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Customer Loyalty & Data Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for a Program Manager – Strategic Partnerships to lead and execute the growth plan for its Financial Services Partnerships program. This role is responsible for managing key partners to increase customer redemptions and generate revenue for Myer, all while operating within budgeted expenses. With a strong focus on delivering targeted profit and loss outcomes, the Program Manager plays a key role in driving value through strategic collaboration and commercial innovation.

About the role:

• Manage existing Financial Services Partnerships: Establish, nurture, and grow key partnerships with CBA, Velocity and AMEX, and other relevant stakeholders to enhance Myer's Partnerships offerings and customer base.
• Negotiate and Execute Partnership Agreements: Manage negotiations and ensure mutually beneficial agreements with partners, ensuring alignment with Myer's business goals.
• Collaboration and Stakeholder Management: Act as the primary liaison between Myer and external partners, ensuring clear communication, effective collaboration, and the successful execution of initiatives.
• Drive Revenue Growth and Performance: Monitor partnership performance, analyse data, and implement strategies to optimise financial outcomes, including driving new business, increasing sales, and improving customer acquisition.
• Market Insights and Strategy Development: Conduct market research and competitor analysis to identify new partnership opportunities, trends, and areas for innovation.

About you:

• Minimum 3+ years' experience in Financial Services and/or Relationship management role
• Project management and cross-functional skills with ability to manage, prioritise, implement and analyse various initiatives in fast paced environment
• High level of competence with MS suite - Excel, PowerPoint, Outlook
• Demonstrated experience in creating, disseminating and presenting key business insights and/or strategy initiatives clearly and concisely to various stakeholders, including senior management
• Strong problem solving and critical thinking skills with an aptitude for process and customer journey design based on data and customer insights
• Strong financial acumen with ability to build and communicate financial business cases to support initiatives
• Relentless customer first mentality – so viewing all content, communications and strategies through a customer lens is critical
• Ability to influence with authority and manage senior stakeholders to drive change and bring multiple partners and stakeholders to a unified consensus
• Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
• A dedicated team player with a passion for innovation and the ability to maintain a positive attitude and culture in the face of challenges

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 01 Oct 2025 AUS Eastern Standard Time