BB5 - Reference Officer

• Non-ongoing - Full Time - BB5
• $75,022 - $91,809
• Campbell, ACT

The Role

The Memorial's Research Centre holds the written records of war, both published and unpublished. They manage and provide access to these collections, digitise archival collections and deliver reference and information services about Australian military history, the Memorial and its collections. The Research Centre's Information Services team contributes strongly to the Memorial's research and information dissemination activities through the reference enquiry services and contributions to public programs, exhibitions and projects. The section also manages the Research Centre's collections of publications and serials. The work of the Information Services team supports the Memorial's aims of helping Australians understand our wartime experience.

Reference Officers work collaboratively within the Information Services team to deliver a wide range of high quality reference and information services both onsite in the Research Centre's reading room and to our geographically dispersed clients. Reference Officers provide research advice about the Memorial, its collections and Australian military history using a variety of sources including online resources, library and archival collections.

Additional notes    

• Includes rostered hours within the standard ordinary hours of 9.00 am-5.00 pm
• Some out of hours work

Core Responsibilities

• Delivery of high quality reference and information services to Research Centre clients about the Memorial's collections and Australian military history.
• Delivery of reference and information services by undertaking rostered Reading Room shifts and telephone shifts, and by responding to onsite and remote reference enquiries.
• Manage bookings made by researchers to visit the Reading Room, and facilitate collection retrieval and delivery for their visits.
• Support the management of the Research Centre's collections of publications and serials.
• Promotion of Research Centre collections and services to contribute to the community's understanding of Australia's wartime experience.

Position Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to AWM that are offered employment will be required to successfully undergo a National Police Check, even if they currently hold a security clearance. The check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Contact Information

• For specific questions relating to this job vacancy, please contact:  Jennie Norberry, ,
• For questions relating to the online lodgement of your application, please email the Recruitment team via

Closing Date

Applications close at 11:30pm, Sunday, 12 October 2025

For more details about the position and how to apply, please view the Job Information Pack.

Notes

This recruitment process may be used to fill ongoing and/or non-ongoing position/s.

A merit pool of suitable applicants may be created which to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experiences. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability.

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