Employment Success Officer

Inclusive Employment Australia

Employment Success Officer

Full Time: $34.21/hr

Location: Maitland

Why Join Castle?

At Castle, we've been opening a world of possibilities for over 30 years. We support people with disability, injury or illness to build meaningful lives through inclusive employment and community connection. As we transition into the new Inclusive Employment Australia program, we're proud to build on our strong foundation with an expanded commitment to high-quality, person-centred employment support.

We're not just a workplace we're a team that's genuine, we look on the bright side, we never give up, and we celebrate the wins.

Make a Real Impact

As an Employment Success Officer, you'll play a key role in supporting people with disability to overcome barriers and achieve meaningful employment. You'll work one-on-one with participants to build confidence, connect with employers, and provide tailored support that leads to long-term success.

Your Day-to-Day Will Include:

Individualised Support – Identify barriers to employment and co-design practical, person-centred solutions.

Participant Engagement – Build strong, trusting relationships and provide ongoing mentorship and motivation.

Job Search & Onboarding – Assist with job applications, interviews, onboarding, and workplace integration.

Employer Engagement – Partner with employers to create inclusive opportunities and resolve workplace challenges.

Post-Placement Support – Deliver ongoing support and maintain accurate records to ensure sustainable outcomes.

Community Networking – Promote Castle's services and build relationships with local businesses and community networks.

What's On Offer:

Award Rate: $34.21/hr with potential to progress based on experience

Salary Packaging – Maximise your take home pay with up to $18,550 in tax-free benefits (living expenses, meals, entertainment, and more)

Tools of the Trade – Fully maintained company vehicle, laptop, and phone

Supportive Culture – Inclusive, values driven team with a strong sense of purpose

Growth – Opportunities to develop your skills and grow

What You'll Need to Succeed

We're looking for someone who's passionate about inclusion and employment. If you don't meet every requirement, we still encourage you to apply we value motivation and alignment with our values.

• Certificate IV or equivalent qualification in Disability, Mental Health, Community Services, or related field

• 3–5 years of experience in employment services or transferable experience in case management or community support

• Strong communication, conflict resolution, and stakeholder engagement skills

• Tech-savvy with attention to detail and experience using Microsoft Office and business systems

• Empathy, integrity, and a commitment to supporting people with disability

• Ability to work independently and adapt to varied participant needs and environments

Essential Requirements

• NDIS Worker Screening Check (or willingness to obtain)

• Working With Children Check (or willingness to obtain)

• Driver's licence and/or reliable transport

• Alignment with Castle's Vision, Purpose and Values

Ready to Make a Difference?

Apply now with your CV and a cover letter outlining your experience and interest in the role.

For more information, contact our HR team at

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. We encourage people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

We also promote accessibility in all hiring campaigns please let us know if you require assistance.

Castle's services operate from the lands of the Darkinjung, Awabakal, Worimi and Wonnarua peoples. We acknowledge the Traditional Custodians of the lands where we work and live, and we pay our respects to Elders past and present.