Help Desk Technician

• 492397

• Corporate

• Full time

• Closing on: Sep

Favourite

• Optional NFP tax free benefit of $15,900 per annum
• 12 months – fixed term contract with a view to extend (on site)
• Market competitive remuneration
• Located at Camperdown close to public transport

Chris O'Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder's vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

About the role

The position is to provide technical and clinical application support for our internal customers from our office in Camperdown.

• Deliver high quality customer service.
• Provide technical knowledge and acts as the first point of contact for support issues.
• Identify and escalate complex issues to senior IT staff as required.
• Assist with user onboarding/offboarding processes.
• Assist vendors/affiliations in deploying clinical equipment.
• Create and manage CIT's technical documentation.

Skills and experience

• Previous experience working in an organization with 100 or more employees
• Strong interpersonal and communication skills
• Exposure to Windows 11, Office 365, Active Directory, and basic networking is desirable
• Basic software application implementation and troubleshooting
• Experience of supporting hospital applications will be an added advantage

Essential Criteria

• Must have full working rights in Australia
• A minimum of 1-2 years of experience working in an IT Support role
• Min 2 COVID doses + current seasonal influenza vaccination

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.