Housekeeper | Figtree Hotel

About the role

Figtree Hotel is currently seeking a customer focused and passionateHousekeeper/Cleaner to join our team on a casual basis. With a high focus on guest experience, we want you to share in the success of the Motel while promoting a culture of Care, Collaboration & Courage.

Redcape Hospitality

At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.

Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:

• Care |'Cos we do. We care for our teammates, our customers, and our business. It's who we are, so it belongs as a value.
• Courage |We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
• Drive |Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
• Teamwork |Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.

Role Purpose

• To lead through Redcape's purpose, values and behaviours to deliver on our key performance metrics.
• To support your Venue Manager in building, coaching and developing a skilled, capable and motivated venue team that delivers extraordinary customer experiences and drives venue performance.

Your Experience & Skills

• Previous experience in a similar role is preferred but not mandatory.
• Passionate about customer/guest experience.
• Meticulous attention to detail.
• Ability to work effectively within a team and/or autonomously.
• Strong time management and communication skills.

Your Duties & Responsibilities

• Ensure we maintain exceptional venue standards in relation to cleanliness and presentation.
• Oversee and complete the daily cleaning and presentation of rooms and public areas.
• Create and nurture a positive work environment so that all team members can thrive.
• Ensure Workplace Health & Safety and house policies are adhered to
• Assist with guest enquiries and enhance overall guest satisfaction
• Assist with the management of stock control and ordering.
• Availability across a flexible work week which includes mornings (06:30 for example), school hours 10:00-14:00, weekends & school holidays

Your Behaviours & Values

• Seek to understand motel operations and strategies for effective execution
• Receptive to a culture of feedback, improvement and performance
• A team player who collaborates to improve staff satisfaction and customer experience

Enjoy the benefits of Redcape Hospitality

• With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
• Extensive training opportunities for professional development and career progression.
• Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
• An opportunity to engage and give back to the community through our Publinc Communities platform.
• Clearly defined career progression pathway.

For more about Redcape Hospitality visit

Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.