Fleet Account Manager

ABOUT US

As Australia's largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the "Fleetcare Family."

ABOUT THE ROLE

We currently have a unique opportunity for an Account Manager to join our Fleet team based at our NSW, Bella Vista office with flexible WFH options.

You will be working closely with our Fleet Relationship Manager and the wider Corporate Fleet Team to professionally represent the Fleetcare brand to deliver exceptional customer service and account management.

You will be responsible for retaining and growing a well-established specific portfolio of clients in our Eastern Region and your day-to-day duties will see you:

• Respond to all client enquiries within agreed timeframes or within reasonable expectations of the role.
• Provide informed advice to clients on appropriate fit-for-purpose vehicles, alternative finance options and strategies for reducing their total fleet operating costs.
• Establish strong rapport by understanding client needs and proactively identifying opportunities to offer additional Fleetcare products and services, enabling clients to focus on their core business.
• Manage the end of lease replacement process to ensure maximum lease renewals and client satisfaction is achieved.
• Liaise with Motor Vehicle Dealers and other 3rd party suppliers when required to ensure the best pricing and delivery experience for our clients.
• Participate in client meetings as required, representing Fleetcare in a professional manner and assist clients in developing appropriate fleet policies.
• Assisting to facilitate new client implementations ensuring data accuracy of all fleet data.
• Regularly review client's fleets and provide scheduled and ad hoc reporting as requested to meet client expectations.

WHAT YOU NEED TO SUCCEED

To be considered, you will have:

• A minimum of 3 years' experience in a client focused role
• A results focus with a proven ability to meet targets and objectives
• A demonstrated strong customer service ethic
• A dedicated and disciplined, can-do approach to work
• The ability to strategically analyse and formulate effective strategies
• Outstanding problem solving and organisational skills
• The ability to work independently whilst also enjoy collaborating as part of a team
• A confident approach to learning new skills and processes.
• Professional oral and written communication skills
• Well developed analytical and numeracy skills
• Intermediate MS Office skills including Teams and experience using Salesforce or similar CRM systems will be highly regarded.

WHAT WE OFFER

As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a 'family feel' of a smaller organisation.

Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.

Benefits also include:

• Uncapped and highly rewarding results-based commission structure
• Full product and service training provided
• Genuine commitment to investing in you with ongoing learning and development opportunities
• Access to a professional and personal development library of resources
• Australasian Fleet Management Association Membership
• Uniform allowance
• Wellbeing program
• Novated Leasing
• Birthday Perks
• Supportive culture including Employee Assistance Program
• Exceptional office facilities located at our Bella Vista Office
• Fun team environment
• Flexible WFH options
• Monday to Friday hours

If this sounds like an environment where you will thrive, apply now to join our family.

If this role isn't quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Shortlisted candidates will be required to undergo pre-employment background checks.