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Administration Officer
3 weeks ago
About the role
The Mater Administration Service currently has an opportunity for an experienced Administration Officer to join their team working within the Call Centre team. The position is offered on a permanent full-time basis, working 38 hours per week between the hours of 7:30am - 5:00pm.
The Administration Officer plays a key role in the delivery of exceptional service to Mater patients, relatives and staff and you will support the daily administrative operational requirements of the unit. You will proactively perform tasks relating to service delivery, business support, systems administration, and will working closely with the Administration Coordinator, Manager and Senior Administration Officers. You will be responsible for supporting the management of resources to meet business needs and growth.
Salary range: $32.02- $37.35 per hour plus superannuation andaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits
What you'll be doing
The purpose of this position is to provide exceptional administration support to maximise service delivery. The key accountabilities for the role include but are not limited to:
- Provide confidential administrative and call centre support within a hospital environment, delivering a high level of customer service to patients, carers, and hospital staff.
- Answer and manage incoming calls efficiently, responding appropriately to routine and urgent enquiries while remaining calm and professional.
- Follow established policies, procedures, and escalation pathways when managing patient enquiries and bookings.
- Communicate clearly and respectfully with patients and staff, using sensitivity and discretion when handling confidential information.
- Accurately enter and update information in hospital systems and call management platforms.
- Support day-to-day administrative tasks as directed by the Team Leader or Manager.
- Use sound judgement to resolve straightforward issues and escalate more complex matters as required.
About you
To succeed in this role you will have:
- Good written, verbal and communication skills
- Strong computer software skills, particularly Microsoft package skills
- Ability to work autonomously or seek appropriate advice when needed
- Ability to multi-task and deal with conflicting demands within tight timeframes
- Ability to maintain composure and positivity in times of change
- Demonstrated ability to operate in a team environment using initiative, sound reasoning and strong listening skills
- Good comprehension skills and a drive to understand processes and systems
- Display good attention to detail, with the ability to escalate problems and receive feedback to develop appropriate solutions.
- You will have a patient centric approach and have a passion for delivering an exceptional experience
- Previous experience working in a team within the Medical/Healthcare profession is highly desirable
This is a fantastic opportunity to join the Mater professional Administration Services Team who are dedicated to providing exceptional care and service to our patients.
Why join us?
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.
We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Monday 5th January 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Please be advised that our recruitment process may be temporarily paused for the holiday period. If this is the case for the role you have applied for, we may not start contacting applicants until January 2026. We appreciate your patience and look forward to connecting with you at that time
