Guest Service Officer

3 days ago

Sydney, New South Wales, Australia Sydney Central Hotel Full time $45,000 - $65,000 per year

Join the Sydney Central Hotel Crew

Sydney Central Hotelmanaged by The Ascott Limited,now seeks an enthusiastic and dedicated person to join as Guest Service Officer.  This part-time role will report to the Guest Service Manager and work closely with other departments.

In this role you will be responsible for:

  • Delivering exceptional service to late-arriving guests, ensuring efficient check-in and handling of inquiries with professionalism.
  • Maintaining guest safety and privacy by conducting regular property checks, verifying room access details, and addressing emergencies promptly.
  • Completing nightly financial tasks, including balancing transactions, preparing end-of-day reports, and ensuring accuracy in all records.
  • Coordinating with housekeeping and other departments on early departures, VIP requests, and guest needs, supported by clear shift handovers.
  • Monitoring the cleanliness and readiness of public areas and facilities, reporting maintenance issues and ensuring high service standards throughout the night.

To be successful in this role you must have:

  • Strong customer service and communication skills, with the ability to remain calm and professional during night-time guest interactions.
  • A detail-oriented approach with proven ability to manage financial balancing, cash handling, and accurate administrative reporting.
  • Strong problem-solving skills, including the ability to respond effectively to guest complaints, emergencies, or unexpected incidents.
  • The capacity to work independently during overnight shifts, while maintaining a high level of responsibility and accountability.
  • Knowledge of hotel operations, security protocols, and reservation systems, with a commitment to upholding company policies and guest trust.

In return, you will:

  • An Extra 3 Days Off just for life's big moments – Our Immediate Family Event Leave is yours on top of your annual leave
  • Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
  • Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
  • Grow With Us – Leadership training and a pathway to become a future GM
  • Perks You'll Love – $10 chef-prepared staff meals and $10 staff parking to make every day easier.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 8 to 30 hotels by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

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