Client Services Officer

• Multiple Positions Available (flexibility for part-time or full-time)
• $66,807 FTE Super Salary Packaging* (to increase your take home pay)
• Located in Adelaide CBD

You're welcome at RASA

Our belief in the transformative power of relationships lies at the heart of everything we do. You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.

Who we are looking for

We are seeking dedicated Client Service Officer's to deliver on-site, client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role, you will be responsible for efficiently handling inquiries, providing information, referrals, and managing intake services to accurately assess and address the diverse needs of clients and visitors at RASA sites.

To be successful in this role you will have:

• Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.

It would be a bonus if you have:

• A passion for community services and community well-being.
• Experience working in a fast-paced environment where speed and accuracy are critical.

What you will be doing

• Delivery of best practice in client service from the first point of contact and throughout client engagement with RASA.
• Provide triage and service needs identification for all clients and visitors, both on-site and over the phone, including making appointments and providing general information about RASA services.
• Work restoratively and build relationships with teams to support a "No wrong door" approach to client enquiries.
• Deliver a high standard of risk awareness and response at the first point of contact.
• Develop expertise in the accurate use of a range of digital platforms for client service delivery, data collection and storage and communications, and support the digital skill development of other team members.

If this role is what you are looking for, we'd love to hear from you.

Enquiries: Any enquiries can be addressed Pilita on

This job ad will close on 5 June 2025 at 11.59pm.

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:

• A satisfactory DHS Working with Children Check
• A satisfactory National Criminal History Check
• Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can't comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

*How Salary Packaging can increase your take home pay

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to