ITIL CFS with SIAM Lead L2

4 days ago

Brisbane, Queensland, Australia Wipro Full time $120,000 - $180,000 per year

Job description:

Job Description

Location: Brisbane/Sydney/Melbourne

Job Summary:

We are seeking a highly skilled and experienced professional with strong expertise in
Service Integration and Management (SIAM)
and
ITIL-based cross-functional service operations
. The ideal candidate will be responsible for ensuring seamless integration across multiple service providers, driving service excellence, and aligning IT services with business needs.

Key Responsibilities:

  • Act as a central point of coordination across multiple service providers within a SIAM framework.
  • Ensure end-to-end service delivery and performance across all ITIL processes (Incident, Problem, Change, Service Request, etc.).
  • Collaborate with internal teams and external vendors to ensure consistent service quality and adherence to SLAs.
  • Drive continuous improvement initiatives across service management functions.
  • Facilitate governance meetings, service reviews, and performance reporting.
  • Manage escalations and ensure timely resolution of service issues.
  • Support the development and implementation of SIAM models and frameworks.
  • Ensure compliance with ITIL best practices and organizational policies.
  • Provide insights and recommendations for service optimization and transformation.

Required Skills & Experience:

  • Proven experience in
    SIAM implementation and operations
    .
  • Strong understanding of
    ITIL v3/v4 frameworks
    and cross-functional service management.
  • Experience working in multi-vendor environments.
  • Excellent stakeholder management and communication skills.
  • Ability to analyze service data and produce actionable insights.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy, etc.).
  • Certification in
    ITIL
    (Foundation or higher) and
    SIAM
    (preferred).

Preferred Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • SIAM Foundation or Professional certification.
  • Experience in large-scale IT transformation or outsourcing programs.

͏ ͏ ͏

Experience: 8-10 Years

.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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