Intensive Education Case Manager

We are strengthening our service delivery by recruiting a permanent full-time Intensive Education Case Manager (IECM) position within the North Queensland Region based at Mount Isa Education Futures Institute (EFI) to service the North West Region. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us ( ).

About the Role:

As the Intensive Education Case Manager, you will work collaboratively in a multi-disciplinary team to deliver intensive case management, provide transition supports as well as manage education, intervention and prevention initiatives relating to students who are at risk of disengagement, already disengaged or at risk of becoming involved with the youth justice system. Intensive Education Case Management has been established under the $288 million Youth Engagement Education Reform Package. The package was announced in December 2023 to strengthen the Department of Education's commitment to supporting Queensland's most vulnerable and at-risk young people and providing every young person with the education that they need to succeed in life.

Responsibilities Include:

• Provide intensive case management that may require educational and behaviour intervention for students at risk of disengagement from education, in accordance with legislative, policy and procedural requirements.
• Establish and sustain effective partnerships with young people, parents/carers and the school principal during and beyond the case management process and initiate referrals and access to support.
• Analyse information and data to gain an understanding of the young person's strengths and provide strategic advice on identified concerns to inform effective case-management, integrated support planning and inform service enhancements.
• Deliver best practice case-management and integrated support to improve educational outcomes and strengthen engagement with the school where appropriate, through intensive engagement with families, education providers, community organisations and other key stakeholders.
• Facilitate the development and coordination of individual support plans including behaviour support plans, risk assessments and education and transition plans in collaboration with key stakeholders including school staff, parents and students (where appropriate) to support engagement and implement strategies to improve learning and engagement outcomes.
• Implement inclusive and culturally appropriate case management strategies for First Nations students, students with disability and students from culturally diverse backgrounds in collaboration with internal and external stakeholders, families and communities.
• Build and sustain effective partnerships with a broad range of internal stakeholders including Principals, Senior Guidance Officers, Youth Transition Officers, and external stakeholders including government and non-government organisations and service providers to achieve quality educational outcomes for students.
• Maintain record and information management activities including accurate case records and activity records, to ensure accountability in accordance with legislation, policy and procedures.
• Prepare submissions, reports, briefing material and correspondence on intensive case management issues for senior executives.

Mandatory requirements:

• Possess a current Working with Children Check clearance (blue card) issued by Blue Card Services.
• Possess a current drivers' licence.
• Are required to work some after hours.
• Are required to regularly travel to various locations in the North Queensland Region.
• Overnight absences from base may be required.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a 2-page response to the How you may be assessed section of the attached role description

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.