Customer Service Officer

Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.

About the role

Transwa is seeking experienced and customer-focused individuals to join our Albany office as Customer Service Officers. In this vital frontline role, you'll assist a diverse range of customers with their travel needs—whether in person, over the phone, or via email. Key responsibilities include issuing tickets, taking payments, and providing accurate information about Transwa's services and policies.

We're looking for candidates with strong communication and problem-solving skills who can handle a variety of enquiries in a fast-paced environment. The ability to resolve complex customer concerns professionally, work effectively in a small team, and stay organised under pressure is essential. As Transwa operates 364 days a year, availability to work weekends and public holidays on a rotating roster is required. You will carry out regular relief duties in Senior Customer Service roles at the Albany regional office and you may also be required to occasionally undertake work at other regional and metropolitan locations.

After a short period of systems and business process training, you will be provided with ongoing support whilst undertaking the role in our Albany office. If you're ready to bring your customer service expertise to a friendly and dedicated team, we encourage you to apply.

About You

To excel in this role, you should possess:

• Proven experience in delivering effective information services in a customer focussed environment.

• Demonstrated ability to work both autonomously and within a team environment.

• Proven ability to manage time, prioritise tasks and meet deadlines.

• Proficiency in operating word processing applications, email/calendar management systems, databases, and spreadsheets.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Opportunities to grow through personal development and career pathways

• Health and Wellbeing programs

• Subsidised Corporate Apparel and Spectacles

• Supportive and Dedicated Team Environment

• Opportunity to join our Social Club offering savings and benefits all year round.

This is a permanent part-time position (32 hours per week) Albany-based, available for immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months

*To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Teresa Murray, Team Leader on for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email [email protected]

How to Apply

Applicants must apply online, using the 'Apply' button, this will take you to the WA Jobs board, where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 34249 in the web search box.

Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

Closing Date: 5pm (WST) on Wednesday 9 July 2025