Strategy & Business Operations Manager

Department:
Strategy & Business Operations

Location:
Carma HQ

Compensation:
$165,983 - $202,868 / year

Description
As a Strategy & Business Operations Manager, you'll work closely with the Leadership Team and teams across the business to solve Carma's biggest challenges and unlock new opportunities. We're a fast-growing startup reshaping the Australian automotive industry, so no two days will look the same. You'll drive the design and implementation of scalable systems and processes that power our growth — driving impact across everything from buying and reconditioning to wholesale, sales, customer experience, and physical expansion.

How you'll do it

• Partner closely with our Leadership Team and key business functions to identify, prioritize, and solve critical problems for Carma
• Manage and drive key strategic, commercial, and operational projects and initiatives across the business
• Work closely with stakeholders across the business at all levels to understand business requirements, develop and optimize processes, set and execute actionable plans, and support ongoing decision-making
• Work closely with Product and Technology teams to help develop systems, tooling and digital products to achieve business outcomes and deliver exceptional customer experiences, including translating business needs into technical requirements and collaborating effectively to ensure successful implementation
• Build operational and financial models and dashboards to track company-level success metrics, assess commercial opportunities, identify insights into business performance, support decision-making, and develop actionable recommendations for business improvement
• Create presentations and reports to communicate findings, insights, and recommendations to senior and executive leadership and other stakeholders
• Assist with planning, forecasting and OKR goal setting and tracking
• Help identify, assess, onboard and manage external commercial partners across the business
• Help keep the Leadership Team, Board, investors and other key stakeholders informed on business performance with presentations, reports and digestible insights

What you'll bring

• You'll ideally have 5-7+ years of proven experience in strategic, commercial and operational projects, ideally within top-tier management consulting, investment banking, private equity, venture capital, and/or a high-growth startup
• You boast commercial acumen and an analytical and strategic mindset that can critically assess information, unpack complex problems, build structured solutions for them, and manage their execution to drive business impact
• You possess a data-driven mindset with attention to detail and an ability to plan and construct complex operational and financial analysis with clarity. Experience with databases and visualisation tools (e.g. SQL, PowerBI, Tableau etc.) would be advantageous
• You're a self-starter with strong work planning and project management skills and the ability to operate independently and proactively, deal with ambiguity and competing priorities, and deliver on multiple projects concurrently within a fast-paced, high-growth environment
• You have excellent communication skills, with the ability to distill complex concepts and analysis into clear, concise and actionable insights and recommendations for presentation to high-profile stakeholders
• You're all about strong relationship-building, business partnering and stakeholder management skills at all levels, with the ability to influence without direct authority, align cross-functional teams around common goals, drive consensus, and 'get stuff done' with ownership
• You hold a continuous improvement mindset and can pivot quickly and often, displaying tenacity and resilience under pressure
• You've completed undergraduate degree with high academic achievement in business, finance, economics, engineering, law, or a related field

Job Benefits

• Score amazing deals on cars, finance options and other car parts
• We're a tech business so you know the drill A fully stocked kitchen, barista-style coffee, pool table, table tennis, roof top lunch area & more
• Join a collaborative, fast-growing business where you can make a real impact