
Program and Service Expert Coach
7 days ago
Come and join Australia's most innovative and dynamic home health organisation
Hi there, we're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software gently coordinates in the background so our teams can do their best work.
Good people using friendly software is how we do care differently and why we're invited back into the homes of our Members over 29,000 times a month. More and more people are choosing Five Good Friends, and we want to help them.
Our Sign-Up Team is the warm welcome into our community. They play a vital role in supporting potential Members and their loved ones as they make important decisions about care. That's where you come in.
About the Role
We're looking for a Program & Service Expert Coach to join our Sign-Up Team. This role is the bridge between the Team Leader and our Program & Service Experts — combining hands-on sign-up work with potential members and their families and coaching and mentoring the team to achieve consistent, high-quality outcomes.
You'll partner closely with Program & Service Experts in the field, guiding them with real-time feedback, modelling best-practice interactions, and ensuring every potential member receives a warm, supportive, and professional experience. At the same time, you'll stay actively involved in sign-up meetings yourself, keeping connected to frontline realities and building strong relationships with families.
This role also involves interstate travel to spend time in the field with our Program & Service Experts, working alongside them to support families, model best practice, and strengthen performance on the ground.
Most importantly, you bring a positive, solutions-focused mindset. You thrive through change, help others stay constructive, and keep the team focused on supporting families with empathy and clarity.
The core responsibilities of the role include:
- Engage with potential members via phone, video or in-person meetings to understand their needs and recommend tailored support options.
- Confidently promote Five Good Friends' services, clearly explaining fees, care models and how we support people to live well at home.
- Guide potential members through the sign-up process with empathy and professionalism, ensuring accuracy and compliance.
- Maintain accurate records and documentation in CRM and systems to manage workloads.
- Ensure data integrity and timely updates of help plans, budgets, and member details to support successful handover.
- Partner with Program & Service Experts in the field to model best-practice conversations and provide real-time coaching.
- Act as the first point of support when PSEs encounter challenges with families, guiding them through objections and problem-solving.
- Monitor quality and consistency of sign-ups across the team, sharing insights and feedback to drive improvement.
- Support the Team Leader with process compliance, reporting, and continuous improvement initiatives.
- Step in during peak demand or complex cases to ensure seamless support for Members.
Do you have what it takes?
- 3–5 years' experience in sales, customer onboarding, or program delivery, with exposure to leadership or mentoring.
- A proven track record of meeting and exceeding conversion or sales KPIs.
- Strong coaching and mentoring skills — you know how to lift others and bring out their best.
- Excellent communication, negotiation, and relationship-building skills.
- Tech-savvy and confident using CRMs, reporting tools, and digital communication platforms.
- Knowledge of aged care or community services is highly regarded.
Most importantly, you are:
- Hands-on, approachable, and collaborative.
- Positive and solutions-focused, even when navigating change or challenges.
- Resilient, adaptable, and supportive of those around you.
- Motivated by our mission of helping people live well at home.
What's in it for you?
The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.
- A competitive salary package that recognises your skills and experience.
- Flexible work options to support work/life balance.
- Opportunities for interstate travel to work shoulder-to-shoulder with Program & Service Experts in the field, supporting families and sharing best practice across regions.
- Annual $500 health and wellbeing allowance to spend on anything that supports your wellbeing.
- Extra annual leave accrual after 2 years of service, with the option to purchase additional leave.
- Access to our Employee Assistance Program for free, confidential, professional counselling.
- Parental leave benefits including top-up wage and superannuation payments.
- One free Five Good Friends membership plan (worth $7,000+ per year) for a loved one supported by us.
- Work with a team that has an employee engagement score 17% above industry average.
- After 5 years, enjoy a fully paid trip to Okinawa, Japan — the community that inspired Five Good Friends.
If you're a hands-on coach and mentor who thrives on supporting families with warmth and positivity — while lifting the capability of others — we'd love to hear from you.
Find out more about Five Good Friends here:
How to Apply
If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.
Please, no external agencies or recruiters.
-
Seasonal Casuals
2 weeks ago
Adelaide, South Australia Coach Full time $30,000 - $40,000 per yearJoin the Coach Team at DJ's Adelaide– Seasonal Casuals WantedAre you passionate about fashion, customer experience, and working in a fast-paced retail environment? Coach DJ's Adelaide is looking for enthusiastic Seasonal Casuals to join our team for the upcoming peak seasonAbout UsCoach is a leading design house of modern luxury accessories and lifestyle...
-
Full Time Sales Associate
2 weeks ago
Adelaide, South Australia Coach Full time $40,000 - $60,000 per yearAbout Us:Coach is a leading design house of modern luxury accessories and lifestyle collections, with a rich heritage rooted in quality and craftsmanship. At our outlet stores, we bring that legacy to life through exceptional customer experiences and accessible luxury.Your Role:We're looking for a driven and customer-focused Full-Time Sales Associate to join...
-
Sports Coach
1 day ago
Adelaide, South Australia kelly sports Full time $40,000 - $80,000 per yearKelly Sports is a ChildSafe organisation and the largest provider of Sports Programs and Clinics for school aged children in Australia. Kelly Sports goal is to enhance each child's physical education and wellbeing by providing expert coaching over a wide range of sports including Cricket, Basketball, Athletics, Softball, Volleyball, Tennis, Lacrosse ,...
-
Program Manager Strategic Projects
5 days ago
Adelaide, South Australia Department of the Premier and Cabinet Full time $100,000 - $140,000 per yearRole DetailsPolicy and Program Leadership: Lead the development, implementation, and delivery of culturally appropriate initiatives and policies aligned with the Voice to Parliament.Stakeholder Engagement: Build and maintain strong relationships with government, community, and industry stakeholders through consultation, collaboration, and representation on...
-
Performance Coach
2 weeks ago
Adelaide, South Australia EML Group Full time $90,000 - $120,000 per yearWorkers CompensationPersonal Injury Claims Managementongoing support during their return-to-work journey4,000 dedicated employeeslong-term career THE OPPORTUNITY Adelaide full time, permanentAdelaide YOUR RESPONSIBILITIES Identify skills gaps and design capability development strategies to uplift individual and team performance Deliver personalised 1:1...
-
NDIS Service Coach
4 weeks ago
Adelaide, South Australia at Full timeNDIS Service Coach (Service Delivery Manager) Join the VIVA Team as an NDIS Service Coach Based in Welland | Permanent Full-Time | 38 hours per weekDo you have a passion for people, a talent for coaching, and a deep understanding of the NDIS?At VIVA Mutual, we're on a mission to support people with disability to live a life of their choosing — and we need...
-
Brow Expert
7 days ago
Adelaide, South Australia LVMH Perfumes & Cosmetics Full time $45,000 - $60,000 per yearAbout the brand:Love your brows? Benefit Cosmetics is the #1 Brow Brand Globally and we are not afraid to shout about it.We are your BFF (Beauty Best Friend) and don't take ourselves to seriously, after all Laughter is the best cosmetic.Wanting to join a brand that has been shaking up the Beauty and Brow industry for over 40 years?Benefit Cosmetics is the...
-
Gymnastics coach
2 weeks ago
Adelaide, South Australia Queenstown Gymnastics Full time $60,000 - $120,000 per yearWe're Hiring: Head Coach – WAG Gymnastics / GFA Permanent or Casual Position | Queenstown Gymnastics | Queenstown South AustraliaAre you an experienced and passionate coach ready to take the next step in your coaching journey?Queenstown Gymnastics is seeking a motivated and skilled Head Coach – Women's Artistic Gymnastics (WAG) to lead our coaching team...
-
Gymnastics coach
4 weeks ago
Adelaide, South Australia at Full timeOverviewPermanent or Casual Position | Queenstown Gymnastics | Queenstown, South AustraliaAre you an experienced and passionate coach ready to take the next step in your coaching journey?Queenstown Gymnastics is seeking a motivated and skilled Head Coach – Women's Artistic Gymnastics (WAG) to lead our coaching team and support the development of athletes...
-
Gymnastics coach
4 weeks ago
Adelaide, South Australia at Full timeOverviewPermanent or Casual Position | Queenstown Gymnastics | Queenstown, South AustraliaAre you an experienced and passionate coach ready to take the next step in your coaching journey?Queenstown Gymnastics is seeking a motivated and skilled Head Coach – Women's Artistic Gymnastics (WAG) to lead our coaching team and support the development of athletes...