Student Support Manager

Location: Sydney Inner CBD and East

Employment Type: Full-time

WHO WE ARE?

Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE ROLE

The U18's Student Support Manager (Next Gen Team Leader) is responsible for the overall end-to-end strategy and execution of delivering the Scape Next Gen program (under 18-year-old residents) of innovative events and experiences, designed to broaden minds, strengthen skills, and open doors for student residents.

As the Next Gen Team Leader, you will be responsible for the smooth and effective operations of the Scape Sydney properties which includes:

• Act as a point of contact for U18s students who require advice on support services available to them
• Ensure students are adhering to the regulations, including Scape Community Guidelines
• Assist residents and where necessary other customers in resolving issues and complaints
• Conduct specific property inductions and welfare checks
• Build and strengthen relationships with key stakeholders in their welfare departments by holding regular meetings and using effective communication to manage day-to-day correspondence regarding to student welfare
• Work with the operations team to ensure consistency in delivery of the processes and procedures across all Scape properties
• Create and implement new processes and procedures relating to the welfare of student residents
• Assist with the planning and budgeting of specific events
• Monthly reporting of key statistics

THE IDEAL CANDIDATE

We are seeking a highly motivated Next Gen Team Leader who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

• Degree qualified and at least 2 years' experience in a customer service/event management role/welfare or community support role
• Demonstrated empathy with students and young adults, together with knowledge and understanding of the challenges affecting such students
• The successful candidate will need to obtain a National Criminal History Check and Working with Children Check

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
• A month dedicated to your well-being and health, plus a day off to celebrate however you want.
• Passionate work environment that inspires and energizes.
• Birthday leave because your special day deserves to be celebrated.
• Generous referral bonuses (up to $5k) for bringing great talent to our team.
• EAP, Sonder & Duress support to ensure your peace of mind.

INTERESTED? HERE'S HOW TO APPLY

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better

If you feel you would like to join our team, apply now with your CV and 1-page cover letter

No agencies please.

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.