Program Manager

• Work for an Established Not-For-Profit organisation with 99 years of trusted experience
• Winner of the XREF Engage 2023 Best Workplace Awards for 2 consecutive years
• Great salary, access to salary packaging and a staff rewards program

New opportunity for an experienced leader who is dedicated to driving positive change within the community.

ABOUT YOU:

This is a great opportunity for a motivated and experienced leader who is passionate about community impact, well-versed in social issues, and has the skills to identify and address their impact to provide positive solutions.

You possess a relevant degree in psychology, social work, counselling or related discipline. You have experience managing and supporting multiple teams across different locations, and possess strong clinical skills, team dynamics, negotiation and conflict management, interpersonal skills, and ethical standards.

You will bring a calm, approachable presence and the ability to navigate sensitive conversations with empathy and respect. Your strong clinical expertise, leadership across multi-disciplinary teams, and skills in negotiation, conflict resolution, and ethical practice will make you a trusted guide for both clients and employees.

Prior experience in working with children's contact services and families and children experiencing separation, family breakdown, and high levels of family conflict, will be highly regarded.

ABOUT THE ROLE:

You'll mentor and empower your team, champion best practices, and drive service excellence across our vital programs. If you're passionate about leadership, community impact, and creating safe, supportive spaces for families, we'd love to hear from you.

*Internally, this role is referred to as a Practice Lead within our organisation*

*Key Responsibilities:*

• Inspire and Shape Clinical Practice: Provide clinical supervision, workforce development, staff engagement, and foster collaboration.
• Effective Communication: Articulate Interrelate's purpose and strategy and engage in community consultations.
• Leadership and Strategic Direction: Build strong working relationships and provide strategic direction.
• Deliver Results: Oversee management, meeting clinical outcomes and KPIs, and adopt a client-centered approach to service delivery.
• Support Reconciliation: Engage in community outreach, cultural awareness, cultural humility, and continuing education to support reconciliation between the First Nations Community and the Non-Indigenous community.

Fixed term contract until 30 June 2028, working 30 hours per week.

The position is based in our Lismore office, with some travel required across multiple sites within the region, including Coolangatta.

ROLE REQUIREMENTS:

1. Bachelor degree in counselling, social work, psychology or related discipline.

2. Demonstrated professional experience in one or more of the following:

3. dispute resolution work with families, including children, and significant familiarity with models of dispute resolution, child-inclusive practice and legally assisted family dispute resolution, along with accreditation as an FDRP with the Attorney General's Department; and/or,

4. the provision of individual and/or relationship counselling to couples and families (3+ years preferred) and specific expertise in one or more clinical areas such as: counselling, relationship education, children's services, men's programs, or family law; and/or,

5. early intervention, assessment, case management and therapeutic support to children and young people experiencing risk.

6. Proven knowledge of child development, child protection, mandatory reporting, suicide prevention/ intervention, trauma, and family violence issues, and an in-depth knowledge of relevant sectors and Federal and State legislation

7. Proven track record of clinical and line supervision and support to multidisciplinary teams working with families, children, and young people experiencing challenges, and a strong commitment to, and the ability to lead staff in working in the best interests of children.
8. Highly developed interpersonal, leadership, coaching skills, conflict resolution, negotiation, and communication skills.
9. Demonstrated experience in staff recruitment and development; client-centred service design and delivery; program evaluation and reporting
10. Experience in establishing community links and contacts for the purpose of developing and promoting strategic partnerships

* Please refer to the job description for a complete list of responsibilities and requirements*

ABOUT US:

Interrelate is a not-for-profit provider of relationship services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships.

We are committed to leading the way in providing responsive, cutting edge, transformative relationship services with and for our diverse communities, at every stage of life. We are committed to responding to the vulnerabilities of families and children in their communities and to building stronger relationships.

We deliver professional services like a big business, but with the heart of a not-for-profit. We deliver services spread across 30+ physical locations (plus online) to more than 160,000 clients and we're backed by qualified staff and more than 99 years of trusted expertise in sensitive relationship matters. We work in a broad context, connecting people with their communities and culture.

We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for two surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

WHAT WE OFFER:

• Salary Packaging Options (superannuation, loans, credit cards, school fees)
• Additional days of paid leave on top of standard leave entitlements
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• Individual and Group Supervision

HOW TO APPLY:

If you are interested in applying for this role, please click on the Apply Now button to submit your application. You will be required to provide a copy of resume and respond to the selection criteria as part of your application.

Closing date for Applications: Sunday, 21 September 2025

If you have any questions regarding this position, please email

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse: gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at and we will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate position require the satisfactory completion of relevant Police and children's Checks. Interrelate services are funded by the Australian Government.