Customer Service Representative- Individual Life

2 weeks ago

Saint Lucia, Queensland, Australia Sagicor Group Jamaica Limited Full time $104,000 - $130,878 per year

SAGICOR LIFE (EASTERN CARIBBEAN) INC.
Job Description & Specification
JOB Title:
Customer Service Representative 2 – Individual Heath

GRADE:
2

DEPARTMENT:
Administration

REPORTS TO:
Supervisor – Group Life & Health

NUMBER OF REPORTING POSITIONS:
None

GEOGRAPHIC LOCATION:
St. Lucia

Job Summary
Assist both external and internal customers with all Individual Health related queries and changes and to provide support to the Supervisor when receiving customer queries as well as to provide support to the pensions.

Key Duties And Responsibilities

  • To receive all documents relating to Individual Health.
  • To process individual applications by keying them into the system.
  • To process changes to the Individual health policies as required.
  • Processes New Business Application payments
  • Provides timely and accurate information to incoming queries from policyholders, advisors, beneficiaries, or other persons.
  • Prepares Payment History reports and Account Reconciliation.
  • Acts as relief to the group Admin CSR.
  • To print and disseminate billing statements relating to Individual Health portfolio.
  • To assist in the receiving and processing of pension documents.
  • Complete request for Change of Advisors
  • Assist with the maintenance of filing cabinets (removing inactive policies and ensuring files are properly managed)
  • Escalate issues raised by customers which are beyond his/her scope to Supervisor.
  • To perform any other duties assigned.

COMPENSABLE FACTORS
Education/Experience
KNOWLEDGE & SKILLS REQUIRED

  • An associate degree in Business Studies or a related discipline.
  • At least (1) years' experience in a customer service environment is essential.
  • Excellent verbal and written communication skills along with computer literacy are necessary.
  • A high proficiency in the use of Microsoft Office software.
  • Good organizational skills.
  • Knowledge of insurance and investment services fundamentals.
  • Ability to remain focused on customer queries for multiple consecutive hours with minimal walking around.
  • Requires the ability to organise and manage multiple priorities.
  • Previous experience within a financial services environment would be an asset.

  • Deputy Vice-President, Advancement Services

    21 hours ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $120,000 - $180,000 per year

    UQ Advancement and Community EngagementFull-time senior appointment for an initial five-year contract with potential for renewalBased at our picturesque St Lucia CampusAbout This OpportunityThe University of Queensland is seeking a visionary leader to join Advancement and Community Engagement (ACE) as Deputy Vice-President, Advancement Services. As a key...

  • Reddy Express Taringa

    1 week ago

    Saint Lucia, Queensland, Australia OTR Full time $40,000 - $60,000 per year

    Req #2088Reddy Express Taringa, 29 Gailey Rd, St Lucia, Queensland, AustraliaShareJob descriptionPosted Sunday, 31 August 2025, 9:30 amReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart...

  • Senior Manager, Superintendent

    1 week ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $135,300 - $143,000 per year

    Property and FacilitiesFull-time, continuing positionBase salary will be in the range $ 135,300 - $143, % Superannuation (HEW Level 9)Based at our picturesque St Lucia CampusAbout This OpportunityJoin UQ as a Senior Manager, Superintendent within the P&F Program Management Office (PMO) and play a pivotal role in shaping the future of our capital works...

  • Senior Engagement Officer

    1 week ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $108,000 - $123,000 per year

    Global Partnerships DivisionFull-time, Fixed term until March 2027Base salary will be in the range $93K - $100K + 17% super (HEW Level 6)Based at our vibrant St Lucia campusAbout This OpportunityGlobal Partnerships invites a driven Senior Engagement Officer to join our high-performing Intelligence & Engagement team. This role collaborates closely with senior...

  • Teacher (Community Kindy)

    4 days ago

    Saint Lucia, Queensland, Australia St Lucia Kindergarten Full time $70,000 - $85,000 per year

    St Lucia Kindergarten has an exciting opportunity for a Passionate and Qualified Early Childhood Teacher at our well-resourced community based kindergarten We are affiliated with C&K and have been providing Kindy to our community for 77 years.In this role, the Early Childhood Teacher will be an integral part of the team working alongside a qualified...

  • Personal Trainers

    4 days ago

    Saint Lucia, Queensland, Australia UQ Sport Ltd Full time $45,000 - $65,000 per year

    UQ SportFor more than a century, UQ Sport has led sport and recreation at The University of Queensland. Our not-for-profit organisation is committed to empowering people of all abilities to embrace movement and build lifelong connections.As one of Queensland's largest multi-sport facilities, we provide exceptional Athletics, Aquatic, Tennis and Fitness...

  • Senior Network Engineer

    2 weeks ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $115,645 - $129,000 per year

    ​Information Technology Services (ITS)Full-time, fixed term for 24 monthsBase salary will be in the range $115,645 - $129, % Superannuation (HEW Level 8)Based at our St Lucia locationAbout This OpportunityAs a Senior Network Engineer, you will play a vital role in ensuring the reliability, security, and performance of UQ's diverse network infrastructure...

  • Student and Academic Administration Officer

    18 hours ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $82 - $91 per year

    Academic Services Division.Continuing position with salary in the range $82,133 - $91,295 (HEW 5) plus a generous super allowance of up to 17%.Join a supportive and collaborative team with varied administrative responsibilities and opportunities for career progression.Seeking a motivated and organised administrator with high-level interpersonal,...

  • Principal Research Administration Officer

    1 week ago

    Saint Lucia, Queensland, Australia The University of Queensland Full time $120,000 - $150,000 per year

    School of Agriculture and Food SustainabilityFull-time, fixed-term position through to end of 2027Base salary will be in the range $102, $111, % Superannuation (HEW Level 7)Based across St Lucia and Gatton CampusAbout This OpportunityAs a Principal Research Administration Officer, you will play a key role in supporting the research community by providing...

  • Ground & Maintenance Officer

    2 weeks ago

    Saint Lucia, Queensland, Australia St John's College Full time $40,000 - $60,000 per year

    An exciting opportunity has arisen for a Grounds & Maintenance Officer to join our dynamic team at St John's College within the University of Queensland.St John's College within the University of Queensland is an Anglican residential college with a strong reputation and history built over 110 years.  The College is home to over 300 university students and...