Customer Centre Manager

2 weeks ago

Bega NSW, Australia Labour Solutions Australia Full time $100,000 per year

Lead, inspire, and drive success in a dynamic environment

Are you a results-driven leader with a passion for customer service, operational excellence, and team development? We're looking for a Customer Centre Manager to take charge of our LPG marketing operations, ensuring a satisfied and growing customer base while maximising profitability, efficiency, and safety.

Your Impact

As our Customer Centre Manager, you will:

  • Drive budgeted sales, service charges, and customer growth targets.
  • Prepare and achieve the annual budget, ensuring P&L accountability.
  • Oversee margin management and cost controls within the Customer Centre budget.
  • Ensure safe working practices at all depots, collaborating with Operations staff to maintain compliance within DG limits.
  • Develop and implement an annual training plan to enhance staff efficiency and capabilities.
  • Recruit, lead, and develop a high-performing team aligned with company philosophies and goals.
  • Manage and supervise team members, including drivers, with a focus on performance management and annual appraisals.
  • Support the Regional Transport Manager in optimising transport efficiencies and fleet management.

What You Bring

  • Strong customer service focus with a keen business acumen.
  • Minimum 2 years of experience managing direct reports.
  • Background in the transport and operations industry is highly regarded.
  • Exceptional verbal and written communication skills.
  • Willingness to travel between Dubbo and Orange.
  • Valid driver's license with a clean driving history.

What's in it for You?

  • Competitive salary package (~$100k) plus superannuation and bonuses.
  • A fully maintained company car and additional perks.
  • Opportunity to make a tangible impact in a thriving industry.
  • A collaborative, people-focused environment where your leadership skills can shine.

If you're ready to take your leadership career to the next level, apply now and be part of a forward-thinking team driving growth and innovation in LPG marketing.

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