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Loyalty Specialist

2 weeks ago

Eagle Farm, Queensland, Australia Qantum Network Pty Ltd Full time $60,000 - $80,000 per year

We're Hiring: Loyalty Specialist

Location: Eagle Farm Brisbane
Full-Time | Hybrid/Onsite/Remote]

Are you passionate about creating unforgettable customer experiences and building long-term relationships? Join our team as a Loyalty Specialist and play a crucial role in enhancing customer engagement and driving retention through innovative loyalty programs.

About the Role

As a Loyalty Specialist, you'll be responsible for designing, implementing, and managing customer loyalty initiatives that support our brand and business objectives. You will be using the latest products and technology including AI.

You'll work with our clients and business partners such as Max Gaming (a Tabcorp company)

Travel both locally and nationally is required from time to time.

Key Responsibilities

  • Develop and manage customer loyalty programs that enhance engagement and retention.

  • Analyze customer behavior and feedback to improve program effectiveness.

  • Coordinate campaigns and communications to promote loyalty initiatives.

  • Monitor performance metrics and report on program success.

  • Work closely with marketing, sales, and product teams to align loyalty efforts with company goals.

What We're Looking For

  • Proven experience in a loyalty, CRM, or customer engagement role.

  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

  • Excellent communication and interpersonal skills.

  • Analytical mindset with the ability to interpret data and trends.

  • Creative thinker with a customer-first attitude.

Why Join Us?

  • Be part of a dynamic and collaborative team.

  • Opportunity to make a real impact on customer satisfaction and brand loyalty.

  • Supportive environment with room for professional growth.

  • Competitive salary and benefits package.

Apply Now and help us build stronger connections with our customers