Membership Services Representative

About Zap Fitness

Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed

Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand.

Reporting to the State Performance Manager, the Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. The roles' accountability includes driving member growth and sales, care and retention, and various other customer service and administrative duties as required. This role requires someone who is able to provide high-end premium service at all times.

The right candidate will have:

• Demonstrated experience and success in a fast-paced premium customer service role

• Interest and passion for health and fitness

• Intermediate computer skills

• Excellent oral and written communication and presentation skills

• Ability to perform in an autonomous environment

• Be available to work Saturdays and some days during the week

• Previous sales experience is desirable 

What we can offer you

• Hourly rate PLUS commission and a fun working environment

• FREE gym membership to be able to practice what you preach

• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards

• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program      

• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program 

• Leading paid parental leave program 

• Employee Assistance Program

Apply Now

Please click 'Apply' to submit a resume that details your experience, attributes and achievements. 

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.