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FLY TIWI- Reservations/Ground handling team member
3 weeks ago
Reservations Assistant / Ground Handler
Fly Tiwi, a division of Hardy Aviation, provides vital passenger and freight services to remote Northern Territory communities. Proudly Territory-owned and operated, we've been flying since 2008 in partnership with the Tiwi Land Council, expanding our reach from Bathurst and Melville Islands to Arnhem Land and beyond.
Our experienced pilots and well-maintained fleet operate under strict safety standards, delivering reliable Charter, Regular Public Transport (RPT) and Freight services tailored to the unique conditions of the Top End.
Be part of a team that values community, safety, and aviation excellence—where every flight and delivery makes a difference.
The Opportunity
Based at our small but busy terminal at Darwin Airport, you'll contribute to the smooth running of our terminal by providing exceptional service to our diverse customer base.
We're looking for a team member who is approachable, takes pride in their work, and can be relied upon during fast-paced peak periods as well as the quieter, routine tasks between flights.
We value candidates who have experience engaging with Aboriginal communities, especially those where English is a second language, and who bring a respectful, culturally aware approach to customer service.
Key Responsibilities:
- Passenger, baggage and freight check-in
- Operating an online booking system
- Front counter and telephone customer service
- Processing payments
- Baggage handling
- Ground handling and aircraft loading
The Essentials
- Physically fit and able to regularly lift up to 15kg
- Able to pass a drug screening and obtain an aviation security pass (ASIC)
- Strong attention to detail and reliability
- Excellent communication and customer service skills
- Professional presentation and attitude
- Flexibility to work weekends as part of a rotating roster
Desirable Skills & Experience
- Previous experience in aviation, customer service, or freight handling
- Familiarity with booking systems or airport operations
What We Offer
- A permanent full-time role with daytime shifts
- A dynamic work environment in a small but busy terminal
- The chance to be part of a close-knit operation with well-established systems
- Supportive colleagues and hands-on experience in aviation operations
- A role that makes a real impact in connecting remote communities
