Airport Manager Perth

2 weeks ago

Perth, Western Australia South African Airways Full time $180,000 - $250,000 per year

JOB DETAILS (REF #: SAA

Principal Accountabilities
  • Oversee/control all aspects of Perth operations
  • Manage and control budget in area of responsibility as per Delegation of Authority (DOA)
  • Standardise policies, processes and systems to support implementation of International Airport Operations strategy
  • Work with Country Manager and GSA to drive profitability and customer centricity within areas of control
  • Manage GHA and supplier performance through SLA and KPI measures
  • Develop and maintain strong relations with 3rd party suppliers, Star Alliance Members and Authorities
  • Focus on operational efficiencies and cost compression initiatives
  • Ensure that governance, risk management and business management policies, processes and practices are implemented, taking cognisance of aviation regulations, security protocols, safety standards, compliance with local/International legislation and future business requirements across all functional disciplines
  • Oversee customer touchpoints to ensure quality service levels are achieved whilst enhancing automation processes
  • Maintain and monitor regular and timeous reporting of information to key stakeholders including strategic reporting regarding business management to relevant stakeholders
  • Provide timeous, accurate and relevant reports, recommendations and feedback as required by leadership
  • Develop and implement proactive service recovery plans to effectively manage irregular operations – delays, overbooking, baggage handling, diversions
  • Manage effective customer relationship processes and procedures to handle customer issues such as, complaints, baggage queries, irregular operations/delays, seating arrangements, special meals, overbookings, endorsements from other airlines
  • Monitor adherence to agreed upon SLA's and initiate corrective action in the event of discrepancies
  • Identify, evaluate, negotiate third party contracts supporting operational and procurement requirements
  • Uphold welfare of Air Crew in host station(hotel/transport/allowances/sickness)
  • Optimise the area/s capability to enable achievement of objectives
  • Manages performance to optimise efficient use of talent
  • Manages and implements change initiatives with the vision and strategic direction of Airline
  • Lives and role models the Airline values
Qualifications & Experience
  • Bachelors degree in Business/Operations Management with at least 5 - 7 years functional experience within aviation industry, preferably in an airport environment of which 3 years in a management/supervisory role OR years functional experience in a management/supervisory role within aviation industry, preferably in an airport environment
  • Fluent in English
  • Post graduate qualification will be an advantage
  • Conversant in airline systems, Microsoft, industry trends/needs, host Country Legislation
  • Knowledge and Skills
Knowledge of Aviation Regulations
  • Knowledge of Aviation regulations
  • Knowledge of security protocols and safety protocols
  • Knowledge of safety standards
  • Project Management
  • Excellent communication skills (verbal and written)
  • Interpersonal skills
  • Time management skills
  • Planning and organisation skills
  • Analytical and problem solving skills
  • Influencing and negotiating skills
  • Customer excellence
  • IT/System knowledge
  • Information processing
  • Strong administrative skills
  • Strong multi-tasking ability
  • People management
  • Change management
  • Financial acumen
  • Conflict handling
  • Decision making
Attributes
  • Leads with purpose
  • Manages team performance
  • Manages transformation and change initiatives
  • Drives innovation
  • Sells/translates the vision
  • Leverages team diversity
  • Role models behaviours and values
  • Customer orientated
  • Results driven
  • Stakeholder relationships
  • Ethics and integrity
  • Collaboration
  • Relationship building
  • Independent worker

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