Customer Service Representative

1 week ago

Sydney, New South Wales, Australia The Manitowoc Company Full time $80,000 - $120,000 per year

Job Responsibilities
JOB DESCRIPTION

  • To provide parts support needed for Aftermarket customers:

  • Attend to parts interpretation enquires

  • Place parts orders with respective factories and follow up on order status
  • Follow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptance
  • Assist with the resolution of Spare Parts issues

  • Generate Tax Invoices for Crane Care parts

  • Provide SAP interface support for ANZ Aftersales / Logistics as the SAP Super User

  • Keeper / Maintainer of the Parts 'SAP Manual'

  • Train Product Support staff on SAP systems

  • Responsible for SAP parts master file, extent parts into ANZ location, liaise with factories

  • To assist and support in ensuring materials movement (pick pack etc) and dispatching functions along with warehouse receiving and storing, when needed

  • Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary
  • Assist with Parts stock take activities when required
  • Perform other ad-hoc duties as assigned

Job Requirement

  • High school diploma or higher qualification in Product and Customer Service or other relevant areas or the equivalence
  • At least 3 years of Customer Service-related working experience preferably in the crane industry or heavy equipment industry
  • Familiar with all aspects of Microsoft office
  • Possess SAP skills will be an added advantage

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