Customer Success Officer

5 days ago

Australia BLUEFIT Full time $60,000 - $90,000 per year

Working at BlueFit

Thriving community leisure facilities require a team of dedicated staff who love what they do. The BlueFit family all play an important role in the success of our facilities.

BlueFit is a leisure facility management company established in Sydney in 2007. We pride ourselves on offering Councils a true transparent partner in leisure service delivery, asset management and community sport and recreation programming.

A proven hard-working and hands-on approach has led to significant achievements in community participation . Since its establishment BlueFit has been involved in the management of more than 50 community leisure facilities recording over 30 million attendees across the network.

We are driven by a desire to impact the lifestyle, health and wellbeing of the community through our vision of Inspiring Community Activity.

The BlueFit family culture and commitment to Inspire Community Activity is unmatched in the industry. Our team remain constantly dedicated to the facilities we manage, servicing all areas of each community we work within.

We value diversity and encourage people from different backgrounds to apply to work with us, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of any age or gender, those who identify as LGBTIQA+ and people who live with disability.

JOB SUMMARY:

The role of Customer Success Officer is an integral part of the BlueFit business, creating the first impression for each and every customer that visits a BlueFit facility. Customer Success staff require a positive attitude, coupled with a friendly and warm personality to ensure a great customer experience each and every time they engage with us.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Some of the tasks that this role is responsible for include:

  • Ensuring work areas are clean and presentable at all times.
  • Ensuring phone calls are answered in a timely manner, using a friendly tone and messages are taken accurately and passed on to the appropriate person.
  • Ensure the Till Off and Cash up Process is completed accurately every time.
  • Process all admissions into the facility and ensure visit passes and memberships passes are administered correctly and maintained appropriately
  • Process new memberships and renewals in a timely manner, ensuring all data is provided without errors.
  • Ensure incidents, hazards and injuries are reported immediately to the Centre/Duty/Customer Service Manager.
  • Ensure operational issues are raised with the appropriate person in a timely manner.
  • Participate in any continuous

  • Assist other team members in delivering our products and services in a professional and timely manner where required

  • Complete non-attendance reports for swim school

  • Complete outstanding payments reports / follow up payments that fail during processing.
  • Process cancellations
  • Respond to swim school bookings and enquiries

This is a busy role so the right candidate can handle multiple tasks, has attention to detail and does not get flustered under pressure.

QUALIFICATIONS:

We also require the following certifications and/or qualifications. Don't worry if you haven't got all your qualifications just yet, we can arrange for you to undertake accredited training through Southern Education at a substantially discounted rate. Check out their upcoming course here.

Must have current: CPR

Must have current: Senior First Aid

Must have current: Suitability Card (Working With Children Card)

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