Key Account Manager

WHY join Schindler?

At Schindler, we are all about our culture We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

We are seeking an experienced Key Account Manager to join our Queensland Service Sales team based at Eagle Farm. The role will be reporting directly to the Service Operations Manager for Queensland and will be managing the key relationship with our Brisbane Airport service account.

You will take on the responsibility for managing the customer relationships at an operational and management level to drive business development opportunities and customer satisfaction.

Experience in the lift industry as a Key Account Manager or a similar industry, such as HVAC, Fire, Security, Plumbing or similar, will be highly regarded. 

What's in it for you:

• $92K Base + 12% Super (Depending on qualification and Key account management experience)
• 10% Annual Bonus
• Potential for real growth both personally and professionally
• Opportunity to access educational support, access to staff discount scheme, and social activities
• You will even get a day off for your birthday
• Office location: Eagle Farm

Key Accountabilities:

• Develop and maintain relationships with key personnel
• Management of the existing customer relationship and maximising the customer experience
• Understand and manage both comprehensive and non-comprehensive service contracts to achieve portfolio growth, set targets and expand the account
• Act as the interface between our key customers and internal stakeholders to ensure the resolution of any customer issues
• Coach and mentor service teams nationally to deliver a tailored customer experience to the key account.
• Ensure compliance with required procedures and behaviours

What we are looking for:

• The successful candidate will be solution-focused with strong communication and influencing skills.
• Previous operational, business development / key accounts sales and contract management experience, preferably in a service-related industry 
• Demonstrated experience facilitating operational and sales requirements for internal and external stakeholders.
• A degree in a relevant technical or business-related discipline will be highly valued

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.