Team Leader

• Permanent role | 38 Hours per week
• Salary: $103,172 + Super + Not for Profit salary packaging
• Location: Dubbo NSW 2830
• Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

The Way Back Program is a non-clinical support service focused on providing rapid, practical psychosocial support and intervention to consumers experiencing suicidal distress or following a suicide attempt.

We're looking for passionate and driven Team Leader to join this valuable new service designed to reach and support communities who may not typically engage with the health system.

You will provide supervision, guidance and support to a team of Care Coordinators and Peer Workers in Dubbo, Orange and Walgett, as well as being responsible for auditing of case notes, ensuring quality care and support, reviewing risk and safety plans and ongoing reporting functions.

This is a unique opportunity to lead a dedicated team and make a meaningful impact on the lives of those we serve.

Your key responsibilities will be to:

• Lead and provide guidance to the team ensuring effective and responsive service delivery to clients in crisis.
• Provide regular supervision, mentoring, and professional support to staff
• Respond to referrals of clients to the service from internal and external support service, and coordinate and conduct formal assessments of suitability for support
• Monitor and undertake initial intakes and assessments for clients, including all necessary paperwork and assessment tools
• Support the team to work with clients to create holistic and strength-based individualized safety plans and care plans including referral to supplementary services as needed.
• Assist clients in the process of transitioning out of the service into independence or other services including developing capacity to self-manage and access required support independently.
• Undertake a range of program support including completion of internal and external reports relating to clients including case management statistics, feedback summaries and other relevant reports.
• Develop strong partnerships and relationships with internal and external stakeholders including other service providers, networking in partnership to education and employment and networks

Requirements for Success

• Relevant degree with relevant experience or other appropriate qualifications or experience acceptable to Mission Australia
• Demonstrated experience in a leadership capacity, working within the community services sector and/or with clients from a variety of different backgrounds and levels of disadvantage
• Experience providing supervision and coaching to employees including providing expert advice to employees at lower levels
• A sound understanding of mental health and suicidality, mental health systems and recovery
• oriented practice, as well as psycho-social rehabilitation.
• Experience working within regional and remote communities and/or a sound understanding of the communities and demographics.
• Demonstrated ability to develop and maintain effective relationships with key stakeholders.
• A Current Driver's Licence
• Current First Aid and CPR Certificate

 Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you