Customer Success Representative

About Chekku

Chekku is a proudly Australian SaaS platform revolutionising the trade and service provider industry. As the compliance backbone of Australia's modern service economy, we empower tradespeople, contractors, and field service providers to manage compliance, streamline operations, and access curated job opportunities. Integrated with Circl's trusted services marketplace, including partnerships with Harvey Norman and Starlink, Chekku is transforming how trades build better businesses and connect with high-value clients.

Certified as a leader in workplace innovation, our 50-strong team across Australia is driven by our mission to professionalise the trade industry. Join us to make a real impact in a fast-growing, supportive, and dynamic environment.

Why Join Our Customer Success Team?

• Competitive Pay: $68K base + super uncapped commission (warm leads, onboarding, and nurturing customers).

• Career Growth: Develop advanced sales skills with training in negotiation, closing, and AI-driven lead qualification.

• Innovative Tools: Work with cutting-edge tech, including AI phone agents and our Custom CRM, to maximise efficiency.

• Team Vibes: Join a tight-knit, diverse crew in a collaborative, high-energy workplace.

About the Role

Join our dynamic Customer Success team in a fast-paced, phone-based role, where you'll be the key contact for tradie customers, from sole traders to growing small businesses. Your mission is to onboard new tradies, nurture existing accounts, and ensure they maximise ROI through Chekku's compliance tools and job opportunities. This high-volume role offers a structured, target-driven environment with ample opportunities to hone your skills and exceed goals.

Here's what your day-to-day looks like:

Hitting Daily Activity Targets

• Achieve at least 3 hours of talk time through inbound and outbound calls to engage tradies.

• Generate leads for account managers and conduct nurture calls to drive subscription renewals and upsells.

• Meet weekly and monthly targets to unlock incentives, including bonuses and team rewards.

Onboarding New Accounts

• Guide new tradies through a seamless onboarding process, using a checklist to set them up for success with compliance tools, job feeds, and capability packs.

• Handle inbound calls to answer questions about platform features, compliance requirements, and campaign setup.

Nurturing Existing Accounts

• Monitor and optimise tradies' platform performance, tracking compliance status and job engagement.

• Educate tradies on best practices to maximise ROI, such as leveraging Chekku's job-matching engine and document library.

• Retain customers by addressing inquiries, resolving issues, and offering tailored solutions to their business needs.

Building Relationships

• Engage tradies over the phone, understand their pain points, and recommend Chekku features to support their growth and compliance.

• Maintain accurate customer insights and interactions in our CRM for seamless collaboration with the team.

Compliance and Quality Assurance

• Adhere to Chekku's scripts and compliance-first standards, ensuring high-quality, transparent customer interactions.

• Uphold our mission to professionalise the trade industry through every engagement.

About You

We're seeking resilient, customer-focused individuals who thrive in a target-driven, fast-paced environment. Whether you're new to customer success or looking to pivot your career, we want your energy and passion

• Experience: Ideally, you've worked in a phone-based or customer-facing role, but we're open to enthusiastic career starters or changers.

• Skills: Excellent verbal and written communication, with a talent for building trust and turning challenges into opportunities.

• Mindset: You're driven, optimistic, and love the satisfaction of hitting targets and helping customers succeed.

• Tech-Savvy: Comfortable learning systems like Active Campaign, RingCentral, and our proprietary platform, and adapting to streamlined processes.

• Alignment: Passionate about empowering tradespeople and contributing to Chekku's compliance-first mission.

We Prioritise Diversity

Diversity drives Chekku's innovation and success. We're committed to an inclusive culture, supporting women, Indigenous professionals, and diverse communities. Our team reflects a rich blend of cultures, ages, and identities, and we encourage applications from all backgrounds. If you don't meet every criterion but feel you're a great fit, apply—we'd love to connect

How to Apply

Ready to help tradies thrive with Chekku? Apply now