Junior IT Support Specialist

2 weeks ago

Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $80,000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Description Summary
Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests. Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning

Area: IT Risk and Compliance

  • Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications. 

  • The incumbent is individually accountable for achieving results through own efforts.

  • Assists solution construction including programming, systems testing and correction of programme models.

  • Interprets and executes test plans, or assists in developing test plans in conjunction with Systems Analyst, Senior Analyst Programmer or Business Analyst.

  • Develops technical specifications / program specifications and some systems documentation.

  • Responsible for basic systems analyst functions.

  • May assist with analysing system design requirements.

  • Could advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.

  • Provides sizing and scoping for development work required

  • May take the task lead with smaller work initiatives

  • May coach and mentor junior / new staff.

  • May work under supervision

  • Morning system health checks and Dynatrace 

  • Lead system implementations and disaster recovery tests 

Requirements

  • National Diploma or Degree in Information Technology or equivalent.

  • 1+ years' experience

  • Knowledge of MS CRM, IBM, ODM Rules Engine and Integration Interoperability  

  • Basic SQL Knowledge

  • Working AWS experience & knowledge 

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

17 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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