Customer Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia PENINSULA Full time $60,000 - $90,000 per year

We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory. 

Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a gobal client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.

Due to internal progression,  we're looking for sharp, emotionally intelligent Customer Resolutions Specialists to join our growing client success team.

You'll be the voice of calm and solutions. When a client raises concerns, you'll step in with empathy, professionalism and action. From handling escalations to owning end-to-end resolution, you'll be trusted to protect relationships, recover service experiences, and help us continue to deliver exceptional outcomes.

What you'll be doing:

  • Manage and resolve client complaints and complex queries with speed, ownership and care.
  • Collaborate with internal departments to investigate and respond thoroughly and promptly.
  • Restore confidence through personalised communication, timely updates, and proactive follow-up.
  • Track themes, share insights, and help reduce future complaints through smarter service delivery.

What you'll bring:

  • Strong experience in complaints resolution, service recovery, or dispute handling — ideally B2B. Regulatory experience is a HUGE plus.
  • Exceptional communication and problem-solving skills, with a calm, empathetic approach.
  • A natural drive to fix, improve, and take accountability.
  • Confident navigating competing priorities with a sense of urgency and professionalism.

What's in it for you:You will be Joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:

  • Enhanced Leave: Start with additional leave in your first year, and earn more as your career grows—up to 31 days after 5 years
  • Profit Sharing: Share in the success of the business with an annual bonus.
  • Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
  • Career Pathways: Take your career further with a structured development path and opportunities to grow into an Associate Director role.
  • Education Assistance Program: We support your professional development with ongoing education assistance.
  • Bright Exchange: Access exclusive discounts on hundreds of products and services.
  • Health & Wellness:Enjoy a $250 voucher, gym discounts, and more
  • Social Club:Enjoy monthly events to connect and have fun.

This are key roles in our client experience team — one where your voice, resilience, and service excellence will make a real difference.

Apply now and help us lead the way in exceptional workplace services.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.

Please note: Peninsula have preferred agency partners. We do not accept unsolicited applications.

  • Customer Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ICare Full time

    Sydney Receive, respond, manage complaints received by customers Permanent & 12 months fixed term roles| Hybrid working environment Location: Kent Street| Salary from $ 129,464 + super, plus benefits About the Role Support the team in responding to, managing and effectively resolving complex complaints and disputes raised by internal...

  • Customer Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia icare NSW Full time $80,000 - $120,000 per year

    SydneyReceive, respond, manage complaints received by customersPermanent & 12 months fixed term roles| Hybrid working environmentLocation: Kent Street| Salary from $ 129,464 + super, plus benefitsAbout the RoleSupport the team in responding to, managing and effectively resolving complex complaints and disputes raised by internal and external stakeholders on...

  • Customer Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia icare Full time $104,000 - $130,878 per year

    SydneyReceive, respond, manage complaints received by customersPermanent & 12 months fixed term roles| Hybrid working environmentLocation: Kent Street| Salary from $ 129,464 + super, plus benefitsAbout the RoleSupport the team in responding to, managing and effectively resolving complex complaints and disputes raised by internal and external stakeholders on...

  • Customer Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ETE Group Full time

    We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory.Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results.With a gobal client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.Due to internal progression, we're looking for sharp, emotionally...

  • Senior Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $120,000 - $180,000 per year

    Location: Sydney CBDPermanent Opportunity as a Sr Dispute Resolution Specialist with icareHybrid working environment, office in Sydney CBDOffering starting salary of $ 149,739About the RoleReceive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our customers. Develop and...

  • Senior Customer Resolutions Specialist

    4 weeks ago

    Sydney, New South Wales, Australia AIA Hong Kong Full time

    OverviewBE THE DIFFERENCE. At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to...

  • Senior Customer Resolutions Specialist

    4 weeks ago

    Sydney, New South Wales, Australia AIA Hong Kong Full time

    Overview BE THE DIFFERENCE. At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want...

  • Complaints and Customer Resolution Analyst

    1 day ago

    Sydney, New South Wales, Australia Chubb External Full time $90,000 - $120,000 per year

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...

  • Dispute Resolution Specialist

    3 days ago

    Sydney, New South Wales, Australia Grow Inc. Full time $90,000 - $120,000 per year

    Company DescriptionWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for youSo, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story solving major problems in the Superannuation and...

  • Customer Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $84,859 per year

    Location: Sydney CBDPermanent Opportunity with icare as a Customer Resolution OfficerHybrid working environment, office in Sydney CBDOffering starting salary of $84,659About the RoleSupport the operation of the Customer Resolution team to resolve Workers Compensation complaints and disputes. This role is responsible for the delivery of a range of customer...