Customer Resolution Specialist

1 week ago

Sydney, New South Wales, Australia PENINSULA Full time $60,000 - $90,000 per year

We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory. 

Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a gobal client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.

Due to internal progression,  we're looking for sharp, emotionally intelligent Customer Resolutions Specialists to join our growing client success team.

You'll be the voice of calm and solutions. When a client raises concerns, you'll step in with empathy, professionalism and action. From handling escalations to owning end-to-end resolution, you'll be trusted to protect relationships, recover service experiences, and help us continue to deliver exceptional outcomes.

What you'll be doing:

  • Manage and resolve client complaints and complex queries with speed, ownership and care.
  • Collaborate with internal departments to investigate and respond thoroughly and promptly.
  • Restore confidence through personalised communication, timely updates, and proactive follow-up.
  • Track themes, share insights, and help reduce future complaints through smarter service delivery.

What you'll bring:

  • Strong experience in complaints resolution, service recovery, or dispute handling — ideally B2B. Regulatory experience is a HUGE plus.
  • Exceptional communication and problem-solving skills, with a calm, empathetic approach.
  • A natural drive to fix, improve, and take accountability.
  • Confident navigating competing priorities with a sense of urgency and professionalism.

What's in it for you:You will be Joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:

  • Enhanced Leave: Start with additional leave in your first year, and earn more as your career grows—up to 31 days after 5 years
  • Profit Sharing: Share in the success of the business with an annual bonus.
  • Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
  • Career Pathways: Take your career further with a structured development path and opportunities to grow into an Associate Director role.
  • Education Assistance Program: We support your professional development with ongoing education assistance.
  • Bright Exchange: Access exclusive discounts on hundreds of products and services.
  • Health & Wellness:Enjoy a $250 voucher, gym discounts, and more
  • Social Club:Enjoy monthly events to connect and have fun.

This are key roles in our client experience team — one where your voice, resilience, and service excellence will make a real difference.

Apply now and help us lead the way in exceptional workplace services.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.

Please note: Peninsula have preferred agency partners. We do not accept unsolicited applications.

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