Policy Investigator

Job No: 677816

Brisbane - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 3

At Suncorp, we're committed to protecting our customers and delivering fair outcomes through integrity, professionalism, and innovation. As a Policy Investigator, you'll play a critical role in safeguarding our business and customers by investigating high-risk policies and identifying fraudulent or suspicious activity. You'll work closely with our Fraud & Intelligence, Underwriting, and Policy Operations teams to minimise claims costs and reduce Suncorp's exposure to risk. If you're an experienced investigator with strong analytical skills and a passion for achieving the right outcome, we'd love to hear from you

Why You'll Love Working at Suncorp

When you join Suncorp, you're not just taking on a job – you're embarking on a career with a company that values your growth, well-being, and success. Here's what we offer:

• Salary: Competitive Annual Salary + Performance-Based Incentives
• Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
• Reward & Recognition Programs: We celebrate your hard work and achievements
• Career Development: Ongoing training, development opportunities, and support to reach your full potential
• Reputable Employer: National, trusted company with an inclusive and diverse workplace
• Community Engagement: Involvement in charity events like Spirit to Cure

What You'll Do

• Conduct detailed investigations into high-risk policies and suspicious customer behaviour
•  Identify potential fraud risks and recommend strategies to mitigate them
• Assess policy legitimacy and ensure compliance with underwriting and operational guidelines
• Prepare clear, accurate reports and provide insights to relevant business units
• Collaborate with internal teams and external partners to investigate large-scale or syndicated fraud
• Support the implementation of fraud detection controls and continuous improvement initiatives
• Educate and guide team members on fraud indicators, investigation techniques and compliance requirements
• Promote proactive risk management and contribute to a strong risk culture

What You'll Bring

• Demonstrated experience in insurance investigations, sales, product or underwriting.
• Strong analytical and decision-making skills with a keen eye for detail
• Proven ability to identify, investigate and report on fraudulent or high-risk activity
• Excellent written and verbal communication skills, with the ability to liaise across diverse stakeholders
• Sound understanding (or ability to quickly acquire knowledge) of relevant legislation and insurance policies
• Strong organisational and time management skills, with the ability to prioritise effectively
• A collaborative mindset with a commitment to continuous improvement and customer outcomes
• Qualifications in investigations or experience in insurance policy management (desired)

If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun – apply online today.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact  for a confidential conversation.

Advertised: 06 Nov 2025 AUS Eastern Daylight Time

Applications close: 16 Nov 2025 AUS Eastern Daylight Time

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