Food and Beverage Attendant Westfield Burwood, Burwood

About The Role
After a phenomenal year as a pop-up, we're turning up the heat in Burwood Our brand-new full-service store at Westfield Burwood is more than just a cake shop — it's a full-blown Black Star Pastry experience. This is your chance to be part of something iconic.

We're not just serving the world's most Instagrammed cake — we're dishing up our full café menu, including delicious savory options, artisan coffee, and signature drinks, all crafted with the creativity and quality that made Black Star Pastry famous. We're creating a destination where food, coffee, and culture collide.

If you're passionate about hospitality, love working in a fast-paced, fun environment, and want to be part of a team that's all about innovation and connection — we want to hear from you.

With this we have a need for energetic and passionate Food Runners to bring their energy and passion for hospitality to our dynamic team. Joining us on the Black Star Pastry journey is not just about fulfilling orders: it's about serving our guests with a smile and ensuring they have an out-of-this-world experience. We're searching for people-focused individuals who thrive in a collaborative team environment and share our passion for delivering excellence.

Key Responsibilities
Day-to-day, you'll be involved in the following (plus some other activities):

• Be a fun, friendly, and passionate brand ambassador for Black Star Pastry — connecting with customers and delivering standout service as we welcome both first-timers and long-time loyal fans to the BSP Westfield Burwood experience.
• Have thorough knowledge of all product offerings — from our world-famous cakes to savoury items and drinks — including ingredients, allergens, and pricing, so you can confidently guide customers through their choices.
• Confidently make recommendations, anticipate customer preferences, and create a personalised, memorable experience with every interaction.
• Serve a variety of hot and cold beverages, including specialty coffee, teas, and house-made drinks — ensuring each one is crafted with precision, consistency, and care.
• Maintain high standards of drink presentation and quality, ensuring every cup meets BSP's expectations for flavour, temperature, and appearance.
• Assist with pre-service setup, including carefully packing cakes and preparing displays — with a strong attention to detail and presentation.
• Ensure a consistently high standard of food and drink quality, aligned with the BSP commitment to excellence.
• Keep the store clean, organised, and welcoming throughout the day, maintaining hygiene and food safety standards at all times.
• Stay up to date with relevant Food Safety certifications, and always follow best practices in both front-of-house and café operations.

Perks & Benefits
The below are some of the unique benefits our team members get to experience (some benefits are exclusive to permanent team members).

• Participate in fun team gatherings and events
• Fabulous on-shift and off-shift benefits
• Personal and professional growth through participating in varied experiences
• Free, confidential counselling, support and advice through ConnectPsych.

About You
We have a variety of opportunities available - casual and part-time - so please be sure to include your availability in your application.

• You thrive on maintaining unwavering product quality developed over your time working in the Hospitality industry.
• You see yourself as authentic, down-to-earth, and genuinely passionate about people
• You have demonstrated experience working in a similar environment.
• You love keeping yourself busy, able to demonstrate your skills in multi-tasking
• You have completed the online Food Handler Basics certification, and can demonstrate exceptional Food Safety.
• You're excited to be a positive ambassador of the BSP brand.
• Coffee skills aren't essential, but if you've got them — even better
• This isn't a requirement, but let's face it - a LOVE of cake a bonus

About The Business
Black Star Pastry started as a boutique patisserie in Newtown in 2008 and has since grown into an established and loved brand. Our claim to fame is the Strawberry Watermelon Cake, a dessert that has taken social media by storm and earned recognition from the New York Times as "the world's most Instagrammed cake".

At Black Star Pastry, we foster a progressive and inclusive culture. Our diverse team consists of highly engaged and collaborative individuals who thrive in a fun, hands-on environment. We're passionate about our brand and dedicated to what we do.

How To Get Onboard
If you're ready to embark on a journey of growth and innovation we'd be thrilled to have you aboard. Take this opportunity to be part of an exciting, progressive business that's creating waves in the culinary cosmos.

Apply now and share your availability as we create a universe of flavor and excellence at Black Star Pastry