Team Leader

Why you will love Working Here

Getting older can mean giving up a lot, your home, your routine, your sense of independence. We don't think it should.

With more than 800 team members and 200 volunteers, we're here to help people keep living the life they love, with reliable in-home and community care, a local team who knows the neighbourhood, and the kind of support that always has time for a cuppa and a chat.

And we look after our team the same way. We offer real support, meaningful recognition, and rewards that reflect the difference you make every day.

Here's what you can expect:

• Not-for-profit salary packaging ($15,900 per annum)
• Leave loading to make your time off even more rewarding
• Flexible and hybrid working options
• Clear, supported career pathways and training to help you grow
• Full induction and orientation training
• Branded workwear
• Employee referral reward program - because good people know good people
• Fitness Passport - access to gyms and wellness facilities
• Employee Assistance Program - confidential support when you need it
• QLeave - portable long service leave that recognises long-term care work

What you'll be doing in the role

As
Team Leader - Assessment Services
, you'll support older people to stay safe, well, and connected to the life they love. You'll lead a team of assessment professionals across the Wide Bay region who carry out person-centred assessments that follow a clear framework and help shape individualised care planning.

You'll oversee day-to-day operations, guide your team through complex cases, and maintain a small caseload yourself to stay close to the work. You'll make sure assessments are delivered on time, entered accurately, and meet the standards that help people get the right support at the right time.

This full-time role (Monday to Friday) includes some travel in the Wide Bay region to connect with your team, customers, and stakeholders and you'll also enjoy catching up with your General Manager and fellow Team Leaders online as you work collaboratively to share insights, solve challenges, and make sure our assessment services stay consistent, responsive, and grounded in what matters most, helping people live well at home.

You'll thrive in this role if you

• Bring proven leadership experience in guiding a team with clarity, care, and consistency to deliver work that meets defined standards.
• Hold a tertiary qualification in a health-related discipline, with current AHPRA registration or eligibility for a relevant professional association.
• Bring experience as an Aged Care Assessor (a bonus) and a sound understanding of the aged care landscape, including the Support at Home model, funding, guidelines, and legislation, so you can confidently support your team through complex cases.
• Value continuous improvement and know how to turn feedback into better ways of working.
• Build strong, respectful relationships with customers, colleagues, and community partners, because good care starts with good communication.
• Have a valid Driver's Licence and reliable vehicle for work.
• Hold current First Aid, CPR, and a National Criminal History Check (or be willing to obtain them) and meet the necessary checks and declarations required for the role.

Belonging Starts Here

We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.

We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

Apply

If you're ready to be part of something that truly matters - we'd love to hear from you. Apply online today and start your career with heart