Customer Service

5 days ago

Sydney, New South Wales, Australia Authentic Education Full time $50,000 - $65,000 per year

Do you love being organised and getting things done?

Do you love helping people?

Do you want to work in a supportive & positive environment?

We invite you to become part of our dynamic and friendly team at Authentic Education to make a difference while supporting our students through the vital work of administration 

YOU WILL BE JOINING A TEAM WHERE:

  • We are team players
  • We are self-motivated with a hunger for knowledge
  • We possess a growth mindset and a "can do" attitude
  • We have a desire to help others
  • We are constantly improving the professional skills we possess
  • We know that work is play and play is work
  • We have an enthusiastic approach to finding solutions
  • We are a living example of our work
  • We are systemized and switched on

WHAT YOU WILL BE RESPONSIBLE FOR

Forget boring, repetitive tasks like "filing" and "data entry". This Customer Service and Events Administrator role has a variety of meaningful and important tasks.

You will be mentored by your awesome manager and be responsible for:

  • Supporting students with phone or email enquiries
  • Organising the packing, printing and couriering of equipment to our students Australia wide and internationally. Note: packing for our paid programs will require some manual handling and minimal heavy lifting
  • Managing and ordering our stock and supplies needed for the office and events
  • Assisting with the processing of enrolments
  • Emailing and calling students to confirm their course readiness and attendance
  • Improving systems and processes with your feedback and creative input
  • A variety of other adhoc office duties
  • Minimal basic office duties such as tidying office and collecting mail

SKILLS & EXPERIENCE REQUIRED

  • Self-motivated "can do" attitude is a must
  • Strong organization skills
  • Minimum 2 years relevant experience in customer service and handling events administration or similar role (No formal qualifications or degree necessary)
  • Good customer service skills and enjoy speaking to people
  • Excellent written and verbal English skills (permanent residents only)
  • Good with computers and technology including Excel, Microsoft Word and running reports
  • Proficient in basic maths and figuring out prices etc
  • Time management and email management skills
  • A desire to learn new things and improve processes and systems
  • Experience with a small business preferred (or ability to see tasks through from beginning to end)
  • Attention to detail and logical thinker

PAY, PERKS & BENEFITS

  • $50k - $65k package depending on skills and experience. Package includes superannuation. You will receive an additional yearly bonus
  • Free training courses to promote your growth & development
  • This full-time role is primarily working from home, with the requirement to be in the office approximately 20% of the time.
  • Office is located in Sydney CBD, 5 min walk from World Square & train station
  • We love to look after our team here at Authentic Education, so every Friday you will also receive half the day off to do what fulfils you the most

WHAT TO DO NEXT

  • If this sounds like you, please complete the following steps:
  1. Leave a voice message on up to 1 minute in length) stating your name and outlining why you are interested in the role at Authentic Education
  2. Apply on this website by submitting a CV and cover letter
  • (No recruiters. Permanent residents and Australian citizens only)
  • We will contact suitable candidates within 1-3 business days
  • The position is available now with an option to start immediately
  • We look forward to seeing if this position is a match for both of us

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