RentBond: Collection Agent

5 days ago

Burswood, Western Australia com Limited Full time $60,000 - $80,000 per year

About Us

At , we believe Australia's renters deserve better, so we're determined to be the champion they need. By building technology to enable and empower Australia's renters, we're building a world where renting is rewarding.

RentBond is a way for tenants to pay their rental bond, two weeks' rent in advance, and any other moving costs, via a personal loan that is repaid over time. RentBond is a financial product of , Australia's leading rental property website. RentBond is not just like another personal loan, we offer renters the ability to fully repay their loan within 21 days and incur no fees or charges. An industry leading offering that puts our renters first when applying for and securing a rental property.

What we offer:

We are a small and diverse team of people, but we punch well above our weight in terms of voice and influence, and our passion is change for the better of our community. We offer:

  • Invaluable experience – ASX listed and at the start of our growth curve.
  • Competitive salary and bonus.
  • Opportunity to grow with the role, building a team as the business scales.
  • Great opportunity to work on a potentially game-changing fintech product with national exposure.
  • Be part of an awesome team that are building products that actually make a difference.
  • Flexibility around the little things as long as the job gets done.
  • Great location in Burswood with plenty of car-parking, easy access to Vic Park food outlets as well as proximity to Swan River foreshore and parks.

If you're looking to take that next step with ownership and accountability, have a love of technology and demonstrated experience growing a business, we'd like to hear from you.

What we're looking for

Key focus areas:

1. Arrears Management & Debt Recovery

  • Monitor and maintain arrears collection processes to ensure timely recovery of overdue RentBond and Scorebuilder payments.
  • Contact customers via phone, email and text to discuss outstanding accounts and arrange payments.
  • Develop and execute effective debt recovery strategies while maintaining a customer-centric approach.

2. Customer Engagement & Negotiation

  • Handle customer inquiries regarding overdue accounts professionally and empathetically.
  • Negotiate and agree on alternative payment plans for customers experiencing financial hardship.
  • Maintain and manage customer hardship processes, ensuring fair and ethical treatment.

3. Compliance & Record-Keeping

  • Ensure all collections activities adhere to internal policies, industry standards, and legal regulations.
  • Maintain accurate records of all customer interactions, agreements, and actions taken.
  • Prepare reports on overdue collections and escalate complex cases to management when necessary.

4. Collaboration & Administrative Support

  • Work closely with other departments to ensure accounts are managed accurately and efficiently.

  • Assist with general administrative tasks as required to support the collection's function.

  • Collection related service calls

  • Manage inbound collection related customer service calls.

  • Working with wider Customer Service team to manage inbound loan queries.

Skills:

  • Strong organisational and time management skills
  • Excellent communication skills with the ability to handle sensitive situations with professionalism
  • Previous experience in collections or similar administrative roles
  • Attention to detail and the ability to follow through on tasks
  • Ability to work both independently and as part of a team
  • Knowledge of financial systems and practices (preferred but not essential)

Experience:

  • Previous experience in debt collection, credit control, or accounts receivable (preferred).
  • Strong negotiation and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to handle difficult conversations with professionalism and empathy.
  • Strong attention to detail and ability to maintain accurate records.
  • Knowledge of relevant regulations and compliance requirements in collections (desirable).
  • Proficiency in Microsoft Office
  • Experience using EasyLodge (preferred but not essential)