service o-ordinator

BSI Service Co-Ordinator

The Company

ASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

One partner for all your entrance needs

Automatic entrances connect people, places and goods seamlessly and efficiently. We enhance flow and convenience in your business by providing innovative and reliable automated entrance solutions for the front, back and interior of every building. By powering doors, we empower you to enter new worlds with peace of mind

As your dedicated partner, we support you throughout the entire building process – from design and installation to service and modernization. With our comprehensive portfolio and with us by your side, you can enjoy the strength of a global supplier combined with the care of local support. We take care of your doors, so you can focus on taking care of your business.

The Position

An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Bangholme, Vic office. This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

Key Responsibilities:

Work closely with Operations Manager on Service Technicians work schedules and rosters.

Organize and schedule Technicians' workload – book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.

Organize Sub-contractors (works, upgrades, quotes and approving invoices)

Generate purchase orders from PMs for Sub-contractors.

Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.

Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.

Organize job upgrades for key accounts.

Update ServiceM8 with job status

Archive and document management, ensuring records are accurate.

1. Assist with inventory management when required.

2. Administrative duties (including typing of quotes, answering phones, filing etc.)

3. Deal with various tasks that may arise from time to time.

Skills & Experience:

·       A minimum of 1–3 years' experience in a similar service position

·       Knowledge of the maintenance and service processes

·       Geographic knowledge of city/state

·       Technical understanding including product knowledge.

·       Excellent customer service and professional communication and phone manner

·       Attention to detail.

·       Computer skills including MS Office suite.

·       Exact an advantage.

AAES is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and face to face interviews.

Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 50,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization. We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places. We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants Apply today

Please apply with an updated CV/Resume showing your suitability for the role